Voice
Internet
Mobile
Video
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100

How long can we hold a landline number for a customer that's being deployed?

3 years 

gen2086

100

How many cellphone lines can a customer have on their spectrum mobile account?

12 lines can be phone lines the remaining 8 can be tablets or watches but 12 is the answer 

100

Which tv packages includes local channels?

Tv select 

Mi Plan Latino 

Choice 

basic 


100

What must agents do if they need to backdate a billing error more than 30 days?

Ask for supervisor approval. 

200

How many free directory assistance calls do customers get per month?

1000 

Gen2395

200

If a house is a one-story home and is 4000 sq. ft. what internet equipment does spectrum recommend they have?

Modem Advanced wi-fi and 3 extenders 

200

What page in change of service do agents add the Customer Solutions free mobile code?

The installation page

200

Which cities have stores that offer ASL and Video Remote Interpreting services for hearing impaired customers?  

   Rochester, NY, New York, NY, Austin, TX, and Los Angeles, CA offer American Sign Language (ASL) and Video Remote Interpreting (VRI) services 

gen2395

300

What must be communicated to customers when applying the Disaster Suspension to their voice service?

What is that no incoming or outgoing calls, including calls to emergency services, will be possible?

300

True or False: Play station 4's and LG TV's are compatible with the STVA

False

300
when a customer signs up for service on what days will they receive welcome emails? 

 emails sent on days 2, 3, 8, 10, and 17

400

What must be checked to resolve a Port-Out issue when a customer indicates a problem?

whether a Port-Out order exists for the affected TN(s)

400

If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver? 

$60

400

If a customer is moving in 2 months can we schedule the transfer of service to the new address? Explain your answer.

No, Disconnects and transfers can only be scheduled up to 30 days in advance.

500

When would you not be able to use the E911 Feature? Give 2 reasons. 

  • During a power outage without a battery backup
  • If the cable network is disrupted
  • If the customer's service is hard-disconnected
  • If the customer moves their cable modem to a different address without setting up an appointment with us to have it professionally moved, the customer's service address is linked to the voice-enabled modem, so if it is moved improperly, a delay in emergency response may result.
500

If a customer has a Motorola Edge 2021 that was purchased from Verizon, would it be eligible/compatible for a BYOD with Spectrum Mobile?

No, only if they purchased it from Spectrum, the manufacturer or a retailer such as Best Buy

500

What is the subscribed internet speed when a customer is on seasonal suspend with home security? 

1x3 mbps

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