Voice
How much is Spectrum SPP 4 voice at full price? (bundled)
30$
How much is internet premier at standard rates?
85$
How many lines can a customer have on their spectrum mobile account?
Up to 20 lines. 12 lines can be phones with the remaining 8 lines tied to tablets or wearable devices
True or False: CNN and Fox News are both available in TV Select Signature and TV Stream
True
What must agents do if they need to backdate a billing error more than 30 days?
Ask for supervisor approval.
What is the cost of a battery backup?
Approximately how much talk time does it provide? Standby time?
60$
5 Hours
8-24 Hours
Which speed tier is our highest? What are the upload and download speeds of that tier?
What page in change of service do agents add the Customer Solutions free mobile code?
The installation page
Which TV package combines both English and Spanish Programming?
Mi Plan Latino
This is checked first to confirm whether a customer can receive Spectrum service at a location.
Serviceability
What are three locations outside of 50 contiguous states customers who are subscribed to Spectrum voice can call with no additional charges?
This friendly device spreads your Wifi magic throughout the house.
Router
True or False: If the customer has a $10 unlimited plus line, they can add a free unlimited line to the account.
False
This on-screen feature helps customers see what is currently airing and what is coming up next.
Channel Guide
How much would spectrum charge a customer for a paper statement reprint/copy?
$2 per statement
Should we replace a voice line for a mobile line as a last and final voice save attempt?
Yes
If a house is a one-story home and is 4000 sq. ft. How many wifi pods does Spectrum recommend the customer have?
AW Router + 3 Pods
True or False: Customers can sign up for a smartwatch with Spectrum mobile and it can be the only active line on an account.
No, it must be paired with a phone
If a customer lost the digital receiver (HD Receiver), how much is the unreturned equipment charge for 1 receiver?
$60
If a customer is moving in 2 months can we schedule the transfer of service to the new address? Explain your answer.
No, Disconnects and transfers can only be scheduled up to 30 days in advance.
When would you not be able to use the E911 Feature? Give 2 reasons.
An existing internet customer upgrades to the gig and needs a new modem. Would they, or would they not be charged for Self-install? Explain your answer
No, they would not be charged because they already have the internet active with Spectrum.
If a customer has a Motorola Edge 2021 that was purchased from Verizon, would it be eligible/compatible for a BYOD with Spectrum Mobile?
No, only if they purchased it from Spectrum, the manufacturer or a retailer such as Best Buy
Premium movie networks and specialty programming are often sold as these
Add-On's and Premiums
These rules help ensure orders are submitted correctly and consistently across sales channes
Order validation rules