Chapter 1
According to the textbook, in its broadest sense, communication is the process or which of the following?
Acting on information
Brian told Pete that he could not recall the date of the upcoming exam. Brian is not using the last part of the listening process, which is called _____.
Remembering
As her student places his hand on her shoulder, Professor Wilson feels that the touch is inappropriate and violates her?
Touch Ethics
Mikala often takes the minutes of the meetings; Gary often asks others to contribute new ideas; Keri offers pros and cons about the suggested solutions. All of these would be examples of _____.
Task Roles
The generation, application, combination, and extension of new ideas is called
Creativity
The terms feedback and context are introduced in which of the communication models?
Communication as interaction
Which of the following is a useful strategy for combating self-focus?
Concentrate and stay focused on the message
Communicating your thoughts and emotions with your voice (aside from the words that you use) is referred to as _____.
Paralanguage
Which of the following lists contains elements of the definition of a small group given in your book?
3-15 people
Nominal group technique includes
Silent Brainstorming
When you use Facebook to send a message to a friend, you are utilizing _____ communication.
Mediated
This process involves stepping away from your own thoughts and attempting to experience the thoughts of another.
Social decentering
A strategy for checking the accuracy of your interpretation of another person’s nonverbal behavior is called _____.
Perception checking
If a person had the power to influence people by making them uncomfortable, he/she has _____ power.
Mean
Which of the following is discussed as a cause of group think?
One team member is very persuasive.
Language consists of _____.
Symbols and rules.
Which of the following statements is true of active listeners?
They are engaged in listening with their minds and their hearts
Displays of culture such as clothing, jewelry, and makeup, are called _____.
Artifacts
Which communication network is characterized by members communicating messages hierarchically from one person to another?
Communication Structure
A transformational leader influences the group by
Shaping the vision, developing trust
Communication that occurs within yourself is referred to as _____ communication.
Interpersonal
What are the four categories of listening goals?
Listening to enjoy, Listening to learn, Listening to evaluate, Listening to empathize
Your book explains four reasons why studying nonverbal communication is important. What are they?
More Believable, important to relationships, serve multiple functions, culture bound.
Your book discusses five bases of power. What are they?
Legitimate, referent, expert, reward, coercive
A leader who guides and facilitates discussion rather than dominating it demonstrates which style of leadership?
Democratic leader