Non-Verbal Communication
Group Communication
Impromptu
Interpersonal Conflict
Random
100
Messages that come through when there are no words at all
What is non-verbal communication?
100
A small collection of people who interact with each other, usually face-to-face, over time in order to reach goals
What is Group Communication?
100
Similarity Complementary Reciprocal Attraction Competence Proximity
What is Reasons we form relationships?
100
Expressed Struggle, Perceived Incompatible Goals, Perceived Scarce Resources, and Interdependence
What is the Nature of Conflict?
100
Social Skills Charisma Organization Skills
What is qualities that make an effective leader?
200
The biggest influences on non-verbal communication
What is gender and culture?
200
Explicit, officially stated guidelines the govern what the group is supposed to do
What is Rules of the group?
200
The relational message: we like each other
What is affinity?
200
Nonassertion, Direct Aggression, Passive Aggression, Indirect Communication, and Assertion
What is Styles of expressing conflict?
200
Parliamentary procedure
What is Roberts rules of order?
300
Posture, gestures, and face and eye movements
What is body language/movement?
300
Roles that prevent the group from working effectively
What is Dysfunctional?
300
Relationships rise and fall in 10 stages
What is the developmental perspective?
300
Win-Lose Lose-lose Compromise Win-win
What is Methods for conflict resolution?
300
The language, values, beliefs, traditions and customs people share and learn
What is culture?
400
Intimate distance, personal distance, social distance, public distance and Territoriality
What is types of space?
400
Chain Network Wheel Network and Gatekeeper
What is Patterns of Interaction?
400
Stage 6: Reestablish individual identities
What is Differentiating
400
Identify problems and unmet needs, Makes a date, Describe your problems and needs, Partner checks back, Solicit Partner’s Needs , Check Understanding of Partner’s Needs, Negotiate Solution, Follow up on Solution
What is methods for a win win solution?
400
Occurs when the brain gives the sounds meaning
What is Listening?
500
Repeating, Substituting, Complementing, Accenting, Contradicting, Deceiving, Regulating
What is the ways non-verbal communication operates simultaneously?
500
Authoritarian, Democratic and Laissez-faire
What is Styles of Leadership?
500
An alternate to the 10 stages where everything is based on a theory of two
What is the dialectical perspective?
500
Delay, Disinhibition and Permanence
What is characteristics of mediated conflict?
500
The attitude that one’s own culture is better than others
What is ethnocentrism?
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