Chapter One and Two Terms
The process of sending and receiving messages in order to share meanings.
Communication
Are messages expressed without words.
Nonverbal messages
The act of receiving sounds.
Hearing
Using your active imagination as you interpret a message. This is sometime called recreational listening.
Creative Listening
Julian Treasure says there are four area to focus on when communicating:
What is the fourth?
Love
It is the way meaning is conveyed. It can be verbal or nonverbal.
Message
Verbal and nonverbal messages are sent through this. The means by which a message is transmitted.
Channel
The first step in the listening process.
Receiving
Involves listening to another’s feelings.
Empathetic Listening
Research says we want voices that are rich, smooth, and
Warm
The word means “between people.” Examples include a phone conversation with a friend or meting someone at a party.
Interpersonal Communication
The process of giving meaning to the information you learn through the five senses.
Perception
All messages require some type of what?
Response
the ethical appeal, means to convince an audience of the author’s credibility or character.
Ethos
When feeling powerless, people “close up” and make themselves what?
Small
Occurs when you meet in a small group such as student council or youth group. This type of communication works best when members follow certain rules.
Group Communication
Consists of the verbal and nonverbal messages that tell speakers how they are being perceived.
Feedback
Involves listening to information such as directions, explanations, or news.
Informational Listening
The appeal to logic, means to convince an audience by use of logic or reason often with the use of facts or statistics.
Logos
Our nonverbals govern how we think and feel about
ourselves
Anything that interferes with a listener’s ability to receive a message.
Noise
Is the setting and people that surround a message.
Context
Involves examining an informative or persuasive message and making decisions about your findings.
Critical Listening
The emotional appeal, means to persuade an audience by appealing to their emotions.
Pathos
What are the four essential body language tips?