Miscellaneous
What are the steps to follow when a check received by mail in branch is processed for deposit?
- Process deposit in Express Mode
- Place UAD member level note 1 year expiration stating account # where deposit was made
- Complete and send Mail Deposit Letter (NFCU 658) to address on file and include Encore receipt
Who is considered a foreign national?
Foreign nationals are non-resident aliens who have been invited by the Department of Defense (DoD) to work or study in the United States or at a U.S. base overseas for a specific period of time. Foreign nationals do not have permanent resident status.
Can a joint account be reopened?
Yes, at the request of all owners
For how long a cash bag with a balance greater than zero can remain unused?
30 calendar days
What expiration date should gift cards received at branch have?
5 years
Member requests verification an account was closed compromised. What can we provide the member?
Closed Compromised Letter (NFCU 388)
What do most common foreign national members include ?
How long can an account be closed before reopening?
Up to 30 days
For an unused cash bag but active in Encore, what has to be recorded in the Vault Reconcilement ?
Corresponding description: unassigned/not in use
When updating the inventory, what information should be recorded in the "Comments" field?
Name, EID,msg stating cards listed in Stock Summary matches the inventory
If new membership is opened in branch, what is required to process initial funding for member's account from another Financial Institution?
Signed ACH form (NFCU 635)
What documents are required to establish a new membership for a foreign national?
• Individual Taxpayer Identification Number (ITIN)
• Copy of the invitation letter from the DoD or travel orders to complete an application as a foreign national.
• Completed and signed Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting (W-8 BEN) form.
Can a membership savings account be re-opened if it was closed for over 30 days ? What are the requirements?
No.
If a member's Membership Share Savings account has been closed for longer than 30 days, they must qualify for membership and a new account must be opened following the guidance below.
What is the Vault Reconcilement used for?
To calculate the Cash to Be Held Over
How do we purchase gift cards using NFCU credit card?
Through Visa PAM
How long is the hold for a third-party IRS issued check?
1Day - they can be accepted at branch; however, use caution and ensure no red flags are present
How often the W-8 BEN form is required to be resubmitted?
Form W-8 BEN is required to be resubmitted every three (3) years.
An account can be reopened if it is in what type of closed status?
Satisfactory
What type of cashboxes are listed in the Vault Reconcilement Sheet?
Active in Encore
Do gift card shipments need to be counted prior to being accepted in Visa PAM?
NO, as long as cards came in sealed packaging and no tampering evidence present
What system should be used to report courier issues?
Pega Branch Ops Dashboard
Where should a completed W-8 BEN form be sent?
Completed W-8 BEN forms must be sent via fax to Membership at 703-206-4600
When can a membership account be reopened ?
A member can reopen a membership account within 30 days of closing even if they are no longer within Navy Federal's field of membership.
What system listing all active cashboxes in Encore is the Vault Reconcilement supposed to match?
CBI display
What is NMCRS Prepaid Card?
In times of disaster, Navy Federal partners with the Navy-Marine Corps Relief Society (NMCRS) to provide monetary assistance to Sailors and Marines in the form of a $300 non-reloadable Visa prepaid card, which can be used anywhere Visa debit cards are accepted (excluding U.S. territories).