Unit Knowledge
False
When handling a difficult situation, a CCA should remain this, meaning they stay patient and in control of their emotions.
Calm
Before assisting a resident, it is important to check their care __________.
plan
If a resident is feeling unwell, they may say they are "feeling under the _________."
weather
What is the name of the most prominent indigenous group in Nova Scotia?
Mi'kmaw
What does the acronym RAV stand for?
Recognize, acknowledge, validate
When a CCA makes sure to listen, make eye contact, and nod while a resident is speaking, they are using this communication skill.
Active listening
CCAs must develop strong __________ with residents to provide quality care.
relationships
If a CCA had a particularly busy shift, they may say they were "run off their _________."
feet
What is the study of aging and the effects it has on health called?
Gerontology
Suggest an effective strategy to communicate with a resident who cannot speak.
Use visual aids, written communication...
This word describes the ability to understand and share the feelings of others—an important skill when working with residents in a nursing home.
Empathy
CCAs help maintain a clean __________ to prevent infections in the nursing home.
environment
If a new CCA describes their training, they may say they are "learning the _________."
ropes
It has hands but never claps; it has numbers but never counts. What is it?
A clock
Uh-huh, mmm, yeah...
This term refers to the way we send and receive messages without words, such as through facial expressions, gestures, and body language.
Non-verbal communication
The nursing home provides comprehensive __________ to ensure staff can effectively care for residents.
training
If a resident decides to do something they previously said no to, they may say they had "a change of _________."
heart
I can be cracked, made, told, and played, but I’m never seen. What am I?
A joke
What word must you add when using reported speech?
That
When a resident is upset or frustrated, a CCA may use this technique to calm them down by speaking in a gentle tone and offering reassurance.
De-escalation
Residents should be treated with dignity and __________ at all times.
respect
If a CCA is having a difficult shift, their colleague may suggest they "keep their _________ up."
chin
Complete the missing word in the YMCA SPELL program acronym: Sector Partnerships for Enhanced _________ Learning.
Language