Front Desk Operations
Front Desk Standard Phone Greeting
What is "Good morning / Good afternoon / Good evening, thank you for calling (Property Name), this is (Name), how may I assist you?"
Relationships based on respect, trust, and effective communication are the cornerstone of our success
What is "Building Great Relationships"?
This document includes who, what, when, where, why and how something happened in the building.
What is a Shift Note? What is an Incident Report?
Stand, Greet and Engage
What is 15-10-5 Rule?
We learn from our experiences. We are open-minded, collaborative, and continuously looking for ways to improve.
What is "Improve It"?
If media arrives at the property, you immediately relay the information to these people
Who are the Marketing & Communications Team and the Management Team?
This person is allowed to go up with no contact to the resident to serve court documents
Who is a process server?
Our clients trust us to do what's best for their community. We are guided by our ethics and our clients' interests in everything we do.
What is "Do What's Right"?
They establish sets of rules and regulations called bylaws for those living in the community to follow.
What is the Homeowners' Association (HOA) or the Board?
You use this checklist when your incoming team member is relieving you?
What is Front Desk Change of Shift Checklist?
Each of us is accountable. When facing any challenge, we see it through to resolution, with perseverance, integrity, and open communication.
What is "Own It"?
This binder should have the information you need to be successful at the front desk.
What is the Front Desk SOP? What is The Front Desk Reference Guide?
Contractors/Vendors/Furniture Delivery Companies/ Movers need to provide this before any work can begin.
What is a Certificate of Insurance (COI)?
We take pride in serving each and every one of our communities. Whether it's opening a door with a friendly smile or tackling a problem.
What is "Be Genuinely Helpful"?
This should be updated daily
What is the Package Log Audit?