Member Benefits
ERS
Stat Requirements
Quality
Random
100
How much would a Plus membership renewal for 3 people cost?
$195
100
When does a new membership (created from a lapsed account) go into effect?
Immediately
100
What is the current Membership sales goal percentage for ACP?
13%
100
What is the current Accuracy score goal for ACP?
90%
100
What is Hannah’s husband’s first name?
Luke
200
What amount is covered for RV towing under the Premier level of membership?
$300
200
How can a member apply for Roadside Service Reimbursement?
Through the website, www.csaa.com or www.calstate.aaa.com
200
What is the current Leads Sales goal percentage for ACP?
4%
200
__________ Phrases are required to lead the member to a sale.
Transitional
200
What is the website for AAA Employee 401k benefits?
www.vanguard.com
300
How many miles can an RV be towed under the Plus/RV level of membership?
100 miles
300
What was included in the email sent by Hannah on 3/20 regarding feedback on cold transfers from ERS?
Feedback Tracker
300
What is the current AHT goal for ACP
5 minutes
300
Building ___________ is considered making a connection with the member.
Rapport
300
What 2 types of locksmith reimbursement are available under the Premier level?
Auto & home
400
What amount is covered for Travel Accident Insurance under the Premier level of membership?
$300,000
400
What is the email address to submit an ERS Driver compliment?
ERS.driver.compliments@goAAA.com
400
What is the current Conformance percentage goal for ACP?
98%
400
2 things should always be asked for on every call besides a sale?
EFT sign-up and a lead
400
What previous AAA employee came up with our team name, the “Spitfires”?
Wylee
500
What amount is covered for Road Trip Interruption under the Plus/RV level of membership?
$700
500
What is the website address servicers need to visit in order to become a AAA Approved Servicer?
www.aaa.biz
500
What is the current Adherence percentage goal for ACP?
96%
500
What are the 4 steps for the new ACP Sales Call Flow?
Interview, Recommend Solutions, Ask for the Sale, and Overcome the Objection
500
If a member has an auto policy in both southern CA and Northern CA, do they have to have a membership in each club also?
Yes
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