When Coupa is Down
The way orders should be submitted to supplier if Coupa goes down and orders are not able to integrate from Delphi
what is via email
The tool that should be used to order in the event that Delphi is down
What is the Delphi Quicksight Ordering Dashboard
The cost center for all consumable requisitions
Why is the supplier settings tab more efficient than the previous way of updating lead time for items within the Delphi suite?
You can update lead time and all supplier information for all corresponding items for that one supplier, compared to previously updating one item at a time
The three ways the Delphi order suggestions can be sent to the supplier when Coupa is down
What is Screenshot, excel file, offline PO template
The "Items that need to be ordered" section of the Delphi QuickSight Ordering Dashboard will show you what?
Item below their min or target day that require an order to be placed
What is an additional step you can do to confirm your supplier gets the manually submitted PO from Coupa?
Send a hard copy PDF of the PO
What section of supplier settings can you auto override all days the supplier cannot deliver to the site?l
Weekend days
This is what you should use to track the orders that are placed to the supplier during the extent of when Coupa is down all the way to when Coupa is back up and running
What is the offline PO tracker
Once we can confirm we know what items are needed for our specific site, what is the next step?
Move to Coupa to place manual orders of the items provided at the corresponding quantities
What is one key step to do once Delphi is confirm back up and running?
Verify all manual PO's placed were transmitted to Delphi properly
What section can you input closure dates for the site or supplier closures due to holiday as well?
Holidays/Closures
What is one thing to do once Coupa is back up and running after you had previously sent orders by excel file to the supplier?
Create the PO's in Coupa and submit to the vendor so we can have an active PO listed for that shipment
How should you create the requisition from scratch?
Go to Requests tab, and look up the most previous orders for a specific supplier and then copy that Req. Once Complete, update the address and items accordingly before submitting the order
What SOW will show you how to fix the issue if Delphi is not showing all PO's manually submitted?
Manual Importing PO SOW
What does the Holidays/closures section do?
This is where the SPOC specialist can input specific dates where the supplier cannot deliver, along with specific dates where the site will be closed. Once input, Delphi will order accordingly before and after those dates in order to ensure the site is well stocked with non inventory
One resource to reach out to in the event that Coupa goes down. This will ensure they are tracking and corresponding tickets in as needed to get the needed action
What is the Coupa Team
What is one thing we need to confirm is accurate in order to ensure the site will get stocked with non inventory accordingly?
Duplicate the results from the Delphi Quicksight Contingency dashboard into the req in Coupa and double check before submitting these values are accurate
What tools should you use to cross reference in order to ensure your lead times and MOQ's are being met?
Job cards
How should a SPOC Specialist input the lead days into Delphi under supplier settings if the supplier main lead time allows for delivery the next day?
Input 0 into Delphi