5 Point Play
What is point 1 and give me one thing you do during it?
The kickoff; use first station behind pony wall, greeting, handshake
What type of hair does Sport Clips specialize in?
Men's and boy's hair
What quick free service can clients get between cuts
Comp neck trim
What should every client receive before the haircut begins?
How many points is a touchdown worth?
What is point 2 and give me one thing you during it?
The huddle; use line up card, discovery ?'s, listen and repeat back, recommendations and gain agreement on plan, explain equipment pack
In what year was sport clips founded?
1993
Name two upgraded service offered at Sport Clips
Ultimate MVP and 2x triple play
If a client says "just trim the top" "just a trim all over" what do you do?
Clarify, ask discovery questions
In baseball how many strikes make an out?
THREE
What is point 3 and give me two things you do during it?
Main Event; cape & turn towards tv, ASHS, cutting aid, pre section, good posture, free neck trim, have client check and use mirror, confirm quality
Who founded Sport Clips?
Gordon Logan
What does GIBS stand for?
Guys into beard stuff
Name something that makes a client return besides a good haircut
Friendly conversations, consistency, relaxation and remembering things about them/haircut
What sport is know as "America's pastime?"
Baseball
What is point 4 and give me two things you do during it?
The showers; adjust chair, confirm water temp and pressure, educate, signature scent, apply shampoo w correct massage, towel dry and return, shoulder massage
How many locations does Sport Clips have?
Nearly 1,900
What product(s) have a matte finish?
Dry paste, shaping cream, matte clays, reformer, material,
What should you do if a client seems hesitant or says no for an upgrade? (not just a haircut)
Educate them on benefits without pressure, ask again.
What does MVP stand for?
Most Valuable Player
What is point 5 and three things you do during it?
2 point conversion; apply styling product; explain and recommend, remind client when to return, buddy card, walk around counter, survey and thank you; invite back, clean and sanitize
What is the current 2026 customer experience theme?
FANS FIRST!
What is the difference between pomade and paste?
Pomade; shiny, pliable(restyling), classic & slick back styles, thicker hair, water based(easy to wash) & oil based(high-shin)
Paste; no shine, also pliable, natural & textured look, most hair types, water based. Better in dry hair
What matters most: speed, service or connection?
All 3 but mainly client satisfaction(service)
When was the last time Nebraska football was ranked in the top 10?
2011