TURBO PHILOSOPHY
What are the 3 core design traits?
Handling
Integration
Connectivity
Why is Turbo Rider registration important?
Warranty is now directly tied to registration.
If you get an error when downloading Turbo Studio - where can you find a solution?
Reference the PDF walkthrough from SBCU.com for the fix.
What is a Class 1 e bike?
Pedal assist up to 20 MPH
Can you replace a TCU 1 with a Mastermind TCU?
NO!
What year did Specialized start selling ebikes?
2012
Where can a rider see Turbo error code details?
Mission control - diagnose tab
What Turbo components require a change component process in Turbo Studio when replaced?
when you swap a turbo component that needs a SN written on it (Motor, display, Frame)
What class of e bike does Specialized not sell?
Class 2
Can you pair a TCD with a Gen 1 Levo?
yes - it connects via bluetooth to the battery
Why did we choose Brose for our full power system?
Brose let us write our own rider firmware on their motors.
What is the definition of Peak Power?
Maximum power output by the motor for each support mode.
Where can you point a rider to for local ebike information? name 2 public resources
People for bikes
Trailforks
Local trails association
IMBA
Name the 8 components that make up the Gen 2 Levo system
2.1 Motor
Speed Sensor and magnet
TCU 1
Trail remote
Battery
Motor-battery cable
TCU - Motor cable
Charger
Name 2 reasons why you would contact your inside sales representative?
Ship damage Turbo bike
Order Turbo bikes or parts
Spec questions or pricing
Name 2 places you can find the Turbo Rider Handover Checklist?
SBCU.com - Turbo resources
Turbo Studio - Service Manager
What is the warranty policy on Turbo batteries?
300 charge cycles or 2 years
What is the difference between a class 2 and 3 ebike?
Class 2 is throttle assist up to 20 MPH
Class 3 is pedal assist up to 28 mph
If a BLOKs display turbo comes in for service - What is the best path forward?
replace the BLOKS system with the TCD-w retrofit kit whenever possible
What is assisted purchase and who qualifies for this?
Discounted price on parts - NON warranty
1st owners & 2nd owners (2 years) with original proof of purchase.
When a rider registers their turbo - what information will they receive?
One time welcome email from Specialized with links to Turbo support center and a survey.
What is the difference between a CAN component and a switch?
CAN components are responsible for the system to power on
A switch is not needed for the system to power on
At what power output does an "ebike" become a motorcycle?
750 W + electric motor is a motorcycle!
Name the 5 components that the Gen 2 and Gen 3 levo share
Motor
Battery
Remote
TCU-motor cable
Speed sensor cable