Team/Company Performance & Fun
Did team Nic receive any CI markdowns last week?
No
Which team member won the chocolate quiz(with the help of the spinny wheel as decider)
Bethan
How can you now check a departments opening times and transfer code?
new internal phone line guide
Where can you find the new internal phone line guide?
toolkit
What chocolate bar did people complain about because of the reduced amount of jam included
Wagon wheels
What was the tip of the week relating to?
note created by portal user activity
Did we hit 90% P1 completion yesterday?
No, we only achieved 83.4%
Which 2 team members celebrate birthdays this month?
Nic and Jarryd
What upcoming SOP change did we get a sneak peak of in the spotlight pack?
updated customer choice guidance
How many complaints were resolved last week by MRT?
78
Did the MRT hit the target closure rate last week?
Yes! (they achieved 55%)
If you receive an internal transfer from home claims what may happen at the end of the call?
screen recording continues whilst in wrap code