Team/Company Performance & Fun
What should you do if you speak with a customer and there is a note from CIVC on file?
check the notes and update the support flag
Who got the most votes in any single round in yesterdays engagement activity?
Nic
If you send an email to a PH via outlook and receive an error message what do you need to do?
keep trying to resend manually
What is the subject of this weeks tip of the week?
TP allegations WP
How should we be sending emails to customers to avoid issues in outlook?
send via GW
On average how much does the company save by capturing TPD?
£2100
What individual awards is up for grabs in the 4c's ceremony?
£100
Under the new MLEI process will we still need to send the 227 email?
no unless they choose the non-digital route
What was MRT's closure rate last week?
53%
What prize is up for grabs for the team awards in the upcoming 4C's ceremony?
£250
When is new digital journey for MLEI going live?
8th May
How many new complaints did MRT receive last week?
131
What date is the 4C's quarterly awards?
7th May
How long does it take for a windscreen OREP invoice to be processed?
up to 10 working days