TERMINOLOGY
INTERNAL LIABILITY CHECK
HOW MUCH IS THE DIFFERENCE BETWEEN TV SELECT AND TV GOLD?
$45.00
WHAT IS THE NAME OF OUR MIDDLE INTERNET TIER?
ULTRA
How much is cable or standard internet installation?
$49.99
You do this throughout the call to prevent dead air.
Build Rapport
WHAT DOES ECC STAND FOR?
EXTERNAL CREDIT CHECK.
HOW MANY CHANNELS ARE IN TV SILVER?
175+
940/35
How much is a truck roll charge?
$49.99
What is the most important part of a call?
Verification
WHAT IS LOB?
LINE OF BUSINESS.
WHAT DOES DVR STAND FOR?
DIGITAL VIDEO RECORDER?
This is a free package of back up, safety and support Services.
Security Suite
How much is a Gig internet installation?
$199.99
Where is the first place to look for new updates on the floor?
CoPilot
SPECTRUM PRICING PACKAGING.
HOW MUCH IS IT MONTHLY TO LEASE AN ADDITIONAL RECEIVER?
$7.99/MO
How much is the price difference between base and Gig speed Internet?
$60
How much is our transfer of service fee for self install?
$9.99
Can you offer the Contract Buyout to HSI-only customers?
MONTHLY RECURRING REVENUE.
WHAT DOES DIGI TIER 2 CONSIST OF?
WEATHER AND NEWS
What internet package gets free WIFI services
How much is it to activate a mobile line?
$10
What are the steps to call flow?
Greeting, Authentication/Verification, Discovery, Resolution, Recap and Close