SPP4 Internet
What are the names of the 5 different internet tiers available for SPP4?
SIA, Advantage, Premier, 1 Gig, 2 Gig
What were the 5 internet packages that were available for SPP3?
SIA, 100, Flagship, Ultra, Gig
What are the additional requirements for Customers in an SIA flagged location to qualify for SIA?
None, customers in a flagged location are prequalified for SIA
What is the cost of Unlimited and Unlimited Plus if there are multiple lines on the account?
$30 Unlimited, $40 Unlimited Plus
What Docsis is required for a modem to be compatible with Spectrum Internet service?
Docsis 3.1 or newer
What speed is Internet Advantage? (Symmetrical and Non-Symmetrical)
100x20, 100x100
What speed was Internet Ultra?
600 Mbps
Which programs qualify customers for SIA outside of prequalified locations?
Community Eligibility Provision, National free/reduced lunch program, SSI
On the By-The-Gig plan how much does each additional gig cost?
$5
What piece of equipment is always free for our internet customers?
What speed is Internet Premier? (Symmetrical and Non-Symmetrical)
What speed was flagship internet?
400 Mbps
How many instances of Internet can a customer have at one location?
6
How much do two Unlimited Plus lines cost when bundled with a Gig of Internet?
$60 total, $30 per line
What is the cost of a Spectrum Wifi Router if it isn't included in a promo?
$10 per month
What are the prices for Advantage, Premier and Gig when bundled with two paid mobile lines?
20, 30, 40
What were promotions based on in SPP3?
Promotions were dollars off promotions instead of price locks
How long may customers have to wait to receive their 2 Gig speed?
Up to 2 weeks, customers will automatically receive a one time $20 credit if impacted
What is the cost of a free mobile line after the 12 month promo ends if it is a standalone line?
$40 per month
What is the cost for remote replacement for a Xumo stream box?
$10 per month on purchase fee model, free for service fee model
Name the 8 markets where 2 Gig is offered
Lexington, KY, Cincinnati, OH, St Louis, MO, Rochester, NY, Dallas/Fort Worth, TX, Reno, NV, Rochester, MN, Louisville, KY
What was the standard cost for upgrading internet to Ultra or Gig in SPP3?
$20 for Ultra, $30 for Gig
In order for an SPP 3 customer to receive a new promotion what must they do?
Migrate all existing services to SPP4
How much will the $10 mobile line cost after the 12 month promotional period if it is the only line on an account?
$50 per month
What type of router is required for customers with 2Gig internet?
Wifi 7 Router