Ticket Creation Station
Riveted By Reports
Requirements, Requirements and more Requirements
Knowledge is Power
Miraculous Minutia
100
Missing from this ticket.
What is PRINTER ASSET and KEYWORD?
100
This template is used when information appears on the Compliance Failures - IT Service Desk report.
What is Report-nCircle/SERVERS: nCircle Compliance Failure {replace w/Server Name or YYYYMMDD}?
EMAIL SUBJECT nCircle Report in the SKW
EMAIL SUBJECT nCircle Report in the SKW
100
Information Security is required to sign this form.
What is an ISD 050 for Service Accounts?
ISD 4.1
ISD 4.1
100
Data Custodians and Site Masters are found here.
What is SharePoint Site Lookup List?
Data Custodians (Approvals) wiki in the SKW
Data Custodians (Approvals) wiki in the SKW
100
Naming convention for deleting a Security of Distribution Group.
What is ZZZ{YYYYMMDD 5 months in the future}{Group Name}?
ISD 4.12
ISD 4.12
200
The easiest way to create a ticket for additional access.
What is the template named Access Request-Additional Groups/CONNECTIVITY: Request for access {group/s}?
200
Report where pages are printed that have information called 'Attribute Special'.
What is Output of DPSPRAC5 – SYSPRINT?
Email Reports > Output of DPSPRAC5 SYSPRINT and SYSTPRT in the SKW
Email Reports > Output of DPSPRAC5 SYSPRINT and SYSTPRT in the SKW
200
The naming standard used when scanning new account request forms that are attached to tickets.
What is ISD049 {ticket#} Final
Action plan for new accounts
Action plan for new accounts
200
First point of contact for a Priority 2 Outage.
What is the IT Operations Center?
Incident Prioritization Guidelines
Incident Prioritization Guidelines
200
Date a transferring employee must be reviewed by when the Access Review was created on Monday, May 9th, 2011.
What is Friday, May 27th, 2011?
ISD 5.2, section 2.3 - Create and complete and access review
ISD 5.2, section 2.3 - Create and complete and access review
300
The Call Category and Keyword used when the ITSD receives a request to scrub a laptop.
What is Office & Desktop Support; HARDWARE?
ISD 6.3
ISD 6.3
300
This is required to set up a phone and assign a phone number.
What is a FACMAC?
The needed information is in the resolved events of the Hardware ticket.
The needed information is in the resolved events of the Hardware ticket.
300
The five actions taken when an employee calls to log on for the first time.
What are
1. Confirm that all required signatures are present and noted in the ticket.
2. LAN Password.
3. Outlook setup.
4. Home directory.
5. RACF password.
Located in the Account-New Employee Action Plan.
1. Confirm that all required signatures are present and noted in the ticket.
2. LAN Password.
3. Outlook setup.
4. Home directory.
5. RACF password.
Located in the Account-New Employee Action Plan.
300
Name of the Workfile Chapter which describes an ID with a non-expiring password used for accessing network and/or mainframe resources in a continuous, on-going manner and the name.
What is Service Accounts-ISD 050?
Workfile ISD 4.1
Workfile ISD 4.1
300
This shows that I sent the information to the required people in a timely manner.
What is header information copied from the email and added to the event?
Instructions are found in nearly every action plan.
Instructions are found in nearly every action plan.
400
Template used when a customer sends an email indicating he is not receiving emails from ABC Company but always has in the past.
What is Support Call Template – Email Issues/OUTLOOK: Not receiving email from {domain name}?
Follow instructions in template.
Follow instructions in template.
400
This report identifies file shares that may allow marketing staff to see prohibited information.
What is get-nonFERCWalledShares?
The template named 'Report – FERCWalled' ensures correction.
The template named 'Report – FERCWalled' ensures correction.
400
One requirement needed before an electronic access account can be activated.
What is the ISD 049 must have all required signatures?
ISD 1.2
ISD 1.2
400
Width 200 px, Height 300 px
What is the dimension to crop a badge photo?
SKW - Cropping Badge and Profile Photos in Adobe Photoshop
SKW - Cropping Badge and Profile Photos in Adobe Photoshop
400
Three acceptable forms of notification when an employee leaves the company.
What are
1. An e-mail from the leader/manager/sponsor, HR or the Security Manager;
2. A completed ISD-049 with the appropriate box checked;
3. One of these reports: Employee Changes, Check Out or No Longer Employed
Template named Account - Disable/Delete Electronic and ISD 3.2
1. An e-mail from the leader/manager/sponsor, HR or the Security Manager;
2. A completed ISD-049 with the appropriate box checked;
3. One of these reports: Employee Changes, Check Out or No Longer Employed
Template named Account - Disable/Delete Electronic and ISD 3.2
500
Missing from this ticket.
What is Asset Proclarity?
Action Plan - Proclarity Installs
Action Plan - Proclarity Installs
500
This report allows new hires access to LMS and to enter time.
What is Output of TIMP160 NewRprt?
ISD 1.8 Asset Suite_Add Default Permissions
ISD 1.8 Asset Suite_Add Default Permissions
500
Attributes needed in a request for a new administrative security group.
What are
1. Data Custodian
2. Application/reason for request.
3. Server/s
4. Possible members
Action Plan - Administrative Security Groups
1. Data Custodian
2. Application/reason for request.
3. Server/s
4. Possible members
Action Plan - Administrative Security Groups
500
This chapter of the ITSD Workfile contains the procedures for providing access review details to data custodians or leaders/managers/sponsors.
What is ISD 5.7 Group or Person Review?
500
CISPSYS
What is the SURROGAT region for CISP?
ISD 2.11
ISD 2.11