Communication (Work)
•is the process of exchanging information, both verbal and non-verbal, within an organization. An organization may consist of employees from different parts of the society.
What is workplace communications
•Groups of people who share values, customs, and norms related to mutual interests or characteristics besides their national citizenship.
What is co-culture
•Will make you an effective communicator
is a passive activity
•That the speaker controls the conversation
Is a natural talent. Everyone does
What are the myths of listening
the method of human communication, either spoken or written, consisting of the use of words in a structured and conventional way
What is language
cover a broader range of possible objects without describing them in great detail
What is high-level abstraction
•Strategic
•A process
•Can not be taken back
•Not a one size fits all solution
How do we think of communication
High Low Cultural Context
Individualism
Power Distance
Future Orientation Long term vs short term
Avoidance
Masculinity
What are the fundamentals of cultural diversity
•Noise
•Uncomfortable chair
•Tools we use to communicate with
What are environmental barriers
Leaving a voice mail
Writing a letter
giving a lecture
What are types of verbal communication
Specialized language for a specific profession
What is jargon
•Vertical
•Downward
•Horizontal
•Upward
What are the directions communication can flow?
•Primarily use non-verbal methods to relay meaningful information in conversations, such as facial expressions, eye movement, and tone of voice.
•The situation, people, and non-verbal elements are more important than the actual words that are communicated.
•People are comfortable standing close to each other.
What are the characteristics of high context
•Emotional connection
•Listen to understand feelings
•Easy to become overly involved
What is relational listening
Um
you know
like
Uh
What are disfluencies or vocal fillers
which means translating information into a message in the form of symbols that represent ideas or concept
What is encoding
•Seek to “elicit the best” in communications and interactions with other group members.
•Listen when others speak.
•Speak non-judgmentally.
•Speak from your own experience and perspective, expressing your own thoughts, needs, and feelings.
What are the basic elements of ethical communication
are those people born worldwide between 1946 and 1964, the time frame most commonly used to define them.
Who are Baby Boomers
§Cultural differences
§Language, accents, jargon
§Gender
Reporting vs. ‘rapport-ing’
Language differences
Even in same language, different lexicon
Communication History
Between speakers, issues of investment
What are the elements that influence or impact how we listen
What are types of non-verbal communication
evaluation of other cultures according to preconceptions originating in the standards and customs of one's own culture
What is ethnocentrism
Less rigid
has a relaxed tone
Is more likely to be used in personal situations
Place less emphasis on grammar and spelling
What is Informal Communication
cultures like to do just one thing at a time. They value a certain orderliness and sense of there being an appropriate time and place for everything. They do not value interruptions
What are monochronic cultures
express the meaning of (the writer or speaker or something written or spoken) using different words, especially to achieve greater clarity.
What is paraphrasing
refers to words and phrases that are considered prejudiced, offensive, and hurtful
includes expressions that demean or exclude people because of age, sex, race, ethnicity, social class, or physical or mental traits.
What is biased language
is made up of male gender roles that focus on values such as money, success, and competition. These cultures consist of a need for power, assertiveness, dominance, and wealth and material success
What is Masculine Culture