Customer Service
What should you open when you log into the front desk computer?
Alma, LibAnswers, Teams
If a lost item is turned into your, what should you do?
1) Log the item in teams
2) See if there is contact info. If there is, inform a supervisor so they can contact the patron.
3) Write info on a sticky note and attach it to an item
4) Put item in lost and found cabinet
What internationally-renowned author coined the following secret phrase? "I solemnly swear that I am up to no good."
JK Rowling
What are the Education Library dress code rules?
Clothing cannot be offensive (i.e. no obscenities)
Attire at work should be professional, things to avoid include partisan/political topics, promotion of drugs or alcohol use.
No exposed midriffs
No excessively torn or trailing materials
Clothing must cover all underwear and clothing covering undergarments must not be transparent
No pajamas
Sunglasses should not be worn while at work within the building
A patron is looking for a book that is currently checked out. What can they do?
The patron can log into their library account and put the books on hold
A student returned a charger 30 minutes late. Can you waive the fee?
Send a message to a supervisor with the details of the situation including the student name and ID number. Student Assistants should not waive fees and fines.
First appearing in the children's book "Cecily G. and the Nine Monkeys", what is the most famous character created by H. A. and Margaret Rey?
Curious George
You come in at 2:00 and you have a quiz you want to get done by the end of the shift. There is only another student assistant at the desk for the first two hours of your shift. What should you do first?
Talk with each other and figure out when you'll each be able to finish your tasks. All tasks should be completed before you work on homework. For exceptions, ask your supervisor.
A patron does not have their UFID on them but they would like to check out headphones. What should you do?
Preferred order of identificaiton: GatorOne Card, State issued ID, log into one.uf.edu
A patron leaves several items for you to check-in. When you check in one of the items, an alert pops up that tell you this is a lost item. What should you do?
When a lost item is checked in, alert a supervisor immediately.
The Imagination Library is a free children's book gifting program started by what famous singer in 1995? The program started by offering a monthly book to each child in Sevier County, Tennessee regardless of family income.
Dolly Parton
What should you do when you ask for time off?
1) Inform your supervisor and give a reason 2) Seek coverage 3) If you would like to make up the hours, you can only cover open shifts.
A patron would like to renew a course reserves book. What are their options?
1) They cannot renew the book
2) They must wait 24 hours to check it back out
How many 15 minute rest periods and meal breaks (30-60 minutes) are you entitled to for each of the following shifts? 2 hour shift, 4 hour shift, 7 hour shift
2 hours shift- no breaks
4 hour shift- 15 minute rest period
7 hour break- one 15-minute break and one unpaid meal break that is at least 30 minutes long
What classic literary villain, described as a “Machiavellian schemer and manipulator” shares his name with an avian sidekick in a Disney film?
Iago
Name 4 tasks you can perform without instruction from supervisors if there is another student assistant at the desk and you're not busy.
1)Double discharge books on the Discharge Cart and move back to the reshelving area
2) Reshelve items in the reshelving area
3) Walk around a floor pushing in chairs, retrieving books on reshelving carts, etc.
4) Dust desk and shelves
5) Shelf-reading
6) Inventory Project
Name three things you cannot do at the front desk that would make you look busy and unapproachable to a patron.
1) No iPad or laptop out (personal devices)
2) No headphones
3) No cellphones
4) No watching videos
You get a call from a patron who needs assistance coming up the elevator. You are alone at the desk. What steps should you take?
1) Tell you them you will be with them in just a few moments (it is important for you to get there as quickly as possible)
2) Ask another staff member to watch the desk, use the elevator key to take the elevator downstairs and assistant the patron upstairs
3) Inform the parton that we are happy to help them back down the elevator when they are ready
What author created the child protagonist who promptly explains his nickname to the reader in the following manner? “My father's family name being Pirrip, and my Christian name Philip, my infant tongue could make of both names nothing longer or more explicit than Pip. So, I called myself Pip.”
Charles Dickens
While shelving books, you should also do these things. Name 4.
1) Blocking: Line books evenly along edge of shelf 2) Shelf read: check at least 3 books to the right and left of where a book should go 3) Make sure each shelf has a bookend 4) Bring books from reshelving carts or left on shelves to Circ Desk to discharge 5) Give damaged items to supervisor