Customer Centered Sales Process
Extra Clean
Values & Traits
Get the Rental
Mix it Up
100

The first step in the Customer Centered Sales Process

What is Greet?

100

You put these out at open

What are the Bow Flags

100

This is the trait for Excellence

What is Drive?

100

This is who you should utilize if a customer is looking to rent a size or type of unit that you do not have

What is your Sister Site?

100

This is our new Learning Platform

What is Axonify?

200

The second step in the Customer Centered Sales Process

What is Assess Needs

200

This is where the customers experience begins

What is outside the site
200

This is the trait for Teamwork

What is Kindness?

200

This is the tool you should have with you at the site when showing units to customers

What is the Vacant Spaces List

200
This is the year Extra Space was founded. 

What is 1977

300
The two steps in the Customer Centered Sales Process that takes place AT the unit

What is Present a Solution & Answer Questions/Ease Concerns

300

The tool that is printed out daily that helps plan out the day, captures notes, and helps communicate the days happenings

The Daily Checklist

300

This is the trait for Integrity 

What is Empathy?

300

The time we should call new opportunities within

What is within 15 minutes?

300

These seven stars that form a large ladle or spoon-shaped pattern in the sky

What is the Big Dipper

400

Where the break down of the price occurs

At the unit

400

Name at least 5 things you look each day that impact the customer experience

1.2.3.4.5.

400

This is the trait for Passion

What is Positivity?

400

The song famous by DJKhaled featuring T-Pain, Ludacris, Snoop Dogg & Rick Ross

What is All I Do Is Win?
400

There are this many colors in a rainbow

What is 7?

500

The 5 steps of the Customer Centered Sales Process

What is Greet Customer, Assess Needs, Present Solutions, Answer Questions/Ease Concerns and Close
500

The 2000's Artist who sang: "So Fresh, So Clean"

Who is OutKast?

500

This is the trait for Innovation

What is Curiosity?

500

The phrase made famous by Jayann at our Fall 2023 District Meeting

What is Conversion ... Jayann ... Get the Rental?
500

This is our District Focus

What is Conversion through Kindness:Teamwork

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