POLICIES
ON THE JOB RESOURCES
NEIGHBORHOOD RESOURCES
HOUSING SERVICES
GENERAL
100

What is the Desk Opening procedure for the Donner Desk?

Unlock the latch on the front window, turn on the desktop computer, put up the necessary desk open signs

100

What is the name of the website for searching for temporary lock out codes and door access for CMU residential buildings?

CBORD

100

How many desks total are there run by Desk Services?

3

100

Where is Housing Services located?

Residence on Fifth

100
When should Workday hours typically be submitted every week?

Sunday by 11:59PM

200
Where should you put any important items when closing the Oakland Desk?
On the "Important Things Here" section located in the dark shelf in the Graduate Coordinator's office.
200

Which desk can CMU students rent out basketballs?

Donner Desk

200

What is the phone extension/red cart lock code for the Donner Desk?


3080

200

What are the normal business hours for Housing Services?

Monday - Friday 8:30AM - 5PM

200

How should you close the Morewood Desk when the final shift ends at 2AM?

Turn off all desktop computers, clean up the space, inventory the red carts, put up the desk closed signs, lock the deadbolt lock using the desk key, lock the key back in the Morewood desk closet.

300

How much time in advance should you leave when looking for a sub for your shift?

At least one week
300

What should you submit after every single shift at least 10 minutes before the end of your shift?

Communication Log

300

Who can have access into the Morewood building?

First Floor access is open to all campus residents

300

What is the name of the current Graduate Coordinator?

Luke Whiteman

300
Who should you contact for a maintenance emergency after normal business hours?

Service Response (412 - 268 - 2910)

400

What is the policy for how many hours a DSA is allowed to work?

Desk Staff are not permitted to work more than 8 hours in a 24 hours period. 

All staff must maintain a minimum of 6 hours working per week.

400
What should you do when you log an item into the Lost and Found that has monetary/high value?

Log the item into the Lost and Found Log, then call CMU Police to come and pick up the item, then finally log the item again to note that it has been taken by the officer.

400

Who is the DSM for the Oakland Desk?

Hana Kim
400

Who is the final contact to call after the graduate coordinator?

Sarah Mihal

400

Should you let in a police officer who is asking for access into a residential building?

No, the CMU police officer should already have their own access into the building.

500

What type of activity or behavior would warrant a level 3 accountability?

  • Repeated infractions
  • Second time no show 
  • Damage to desk and/or university property
  • Taking items from lost and found 
  • Improper closing of the Residence on Fifth desk  
  • Showing up to work under the influence of alcohol and/or drugs
  • Misuse of access privileges 
  • Lying to professional staff
  • Falsification of timesheets
500

What is the fee for when a Red Cart is lost or broken?

$250

500

Who is the Housefellow for the Donner building in the Hill Neighborhood?

Kumail Lassi
500

What is the social media handle for Housing Services?

Life@CMU

500

What is the phone number for the DSM on-call google number

412-426-5505

M
e
n
u