Opening
& Closing Shop
& Closing Shop
Name two things that must be done during opening procedures.
unlock door, turn on lights, check voicemail, check rlmarket, check reservations, turn on computers/printer
What is the proper greeting when answering the phone?
“Hello, Resident Life Engagement Suite, this is ___, how can I help you?”
How many Vans does the REP office have and how are they identified?
3 vans; identified by last two digits of their license plate e.g., 25, 26, 27 OR Vanessa, Stephvanie, and Vaniel
What should you do if you can’t finish a task during your shift?
Create a new calendar task with notes for later
Where are van keys, gate cards, and the courier pass kept?
Bottom drawer at the main PA desk
What number do we forward the phones to at closing?
55100
how to check voicemail
Put phone on 44255 (second button on the top left).
Number: 55100
Pin/Passcode: 4683777 (GOTERPS), then hit #
What are the thinkgs you are asking for when checking out a van?
Name, return time, purpose, phone number
How do you mark a task as completed?
Change the event color to gray
When are education kits typically due back?
By 10:00 a.m. the next business day (Monday if checked out Friday)
Name three things that are done during office closing procedures
Move incomplete tasks to the following day on Google calendar, log off computers and turn off monitors, put phones on send-all, clean/straighten up the office, turn off the printer
How do you change the voicemail?
Put the phone on 44255 (second button on the top left).
Number: 55100
Pin/Passcode: 4683777 (GOTERPS), then hit #.
Press 4 (setup options) and then 1 to change the voicemail greeting
Where do we go to get gas for vans?
Fleet Services at the Severn Building
What kind of tasks are put on the calendar?
Poster counting, packing lists, deliveries, etc
Where are the giveaway items kept AND name as many giveaway items as you can
Giveaway items are kept in the front closet; items include: pens, tech tattoos, gold code sticker, cold code bracelets, proud to be a terp stickers, home is where the shell is stickers, reslife pencils, stresstudo, tumblers, color changing cups, to-do pads
Don’t shut computers down completely, unless it’s Friday.
What are the steps to transfer a call?
Hold → Transfer → Dial extension → Transfer → Hang up
How does filling up the vans work
Use the fuel panel by the yellow stairs: enter the full license plate (including SG) and current mileage, select pump 1 or 2. Once activated, remove the nozzle, lift the cover, and pump gas.
What are the procedures for getting coverage for a shift
Message a PA, tell Dan, and put the coverage on the calendar.
What items are kept in the back closet? Name at least 5.
Some items are: TWC Shirts, Reslife t-shirts, reslife polos, board games, tents, giant jenga, giant connect-4