Credit/Collections
This is the status a customer will have when they have bad debt that has been written off, a deceased account, a bankruptcy account and other circumstances determined by the corporate AR team.
What is Credit Hold Manual ?
Program designed to help eligible low-income customer to meet the high costs of home heating.
What is Energy Assistance?
Reversing a customer annual rental is processed by what billing process.
What is an ONL?
Propane tanks owned by the Company are company assets therefore when deployed for a customer’s use
What is annual tank rental?
Can be ‘heard’ through the phone
What is a smile?
case type to send to Collections for override
What is CR & Collections?
Dispatch transports loads
Who is Ferrell North America?
What is a worksheet?
Tank rental fees are determined by each Service Center for his/her territory.
Who is the Service Center General Manager?
Ferrellgas motto
What is Fuel Life Simply?
Credit Holds will prevent an customer from having orders automatically generated with this service level
What is Auto Fill (aka Keep Full) customer?
Ordering a transport load should be sent to where.
Who is cstransports@ferrellgas.com?
List of posted payments to respond to customer
What is PeopleSoft / Account 360 / Customer Payments?
On a customer’s account, fees are billed annually, monthly, or bi-weekly
What is tank rental?
Customer moves, death, renter/landlord, business is closing, changing fuel sources, etc.is what.
What is Uncontrolled loss?
When an invoice becomes 61 days past due, the account is automatically put on this status.
What is Credit Hold Past Due?
We do not accept these pledges from EA Agencies or Customers.
What is verbal?
Customer should email to what address.
What is wecare@ferrellgas.com?
Undergound tanks require annual testing to gauge corrosion that may occur due to being buried underground.
What is Cathodic Protection Testing?
Takes the worry out of checking tank levels and inclement weather to do so / Ensures their tank is always fueled without placing an order
What is Auto Fill service?
When an account balance exceeds the approved credit limit or if a PIA customer has a balance on their account, the account is automatically put into this status
What is Credit Hold Limit status ?
Semi truck will deliver the propane
What is transport customer?
Customers must have a $0.00 balance to join the program.
What is Budget Billing?
When you create the case, please provide the Work Order# that needs to be adjusted along with other pertinent details.
What is price to adjust?
Benefits are evenly distributing propane costs across a 9- or 12-month period to better benefit their family budget. No additional fees to participate. Includes propane only line items.
What is Budget Billing?