ITR
What does ITRec stand for ?
WHAT IS INTENED TO RECOMMEND
What member tiers are guaranteed a 4pm c/o ?
What is Platinum, Titanium and Ambassador Elite members
cuantas tuallas en total lleva los cuartos dobles
13
CUAL ES EL SERVICIO QUE SE DA CUADO ES REFRECH
LA BASURA AREGLAR LA CAMA REENPLASAR TUALLAS
We are the greatest team here at springhill suites what is our overall staff service score YTD ?
What is 69%
The month to date ITRec score for July is ?
What is 57.5%
What members tier are guaranteed enhanced wifi ?
What is Gold, Platinum, Titanium and Ambassador elite members
cuantas tuallas llevan los cuartos de una cama
10
CADA CUANTO TIEMPO ES EL REFRESH
DIA DE POR MEDIO
How many room does Springhill have ?
What is 120
The year to date ITRec score is ?
What is 61.3 %
What are at least 3 service essentials that are performed at the FD ?
What is
- Arrivals (be ready) - Build loyalty - Resolve problems - create connections - create impressions - discover needs
como se llama el champu acondicionador y el javon de bano
39 Degrees North
QUE ES UN CONTROL DE BIENESTAR
TOCAR LA PUERTA CADA 3 DIAS Y REVISAR EL GUESPED ESTE BIEN
What score do we need to have to stop a in person audit ?
62%
The score for the ITRec BRAND is ?
What is 64.6%
What are 4 ways to sale your hotel ?
What is
- Sales Inquires. - ask questions - ask to book a reservation - tell them the amenities
cual es lo que lleva lo que se usa para la maquina de cafe en los cuartos
1cafe regular 1 decaf 2 vasos 2 tapas 2 volsas de azucar
CADA CUANTOS DIAS ES EL SERVICIO FULL
7 DIAS
What is the springhill suites target guest ?
What is
The Smart traveler
What should the hotel goal for ITRec be ?
What is 70%
How many ELITE tiers are there ?
What is 5
Silver, Gold, Platinum, Titanium and Ambassador
que es todo lo que lleva el closet de los cuartos
1 set 1blanket 10 ganchos plancha y el planchador
QUE PASA SI EL CUARTO ES REFRESH PERO TIENE DND
NO SE LEDA SERVICIO SE REVISA AL 3 DIA
Core Values
Tell me one of our 3 core values ?
What is
1)Reliable 2)Refreshing and 3)Unexpected