True/False
You don't need to check NBA for every sprint customer.
False
You MUST check NBA every time with every customer to find out if they're a sprint select customer.
What is the sprint customer promise?
The Sprint Customer Promise is our commitment to sprint customers to deliver an unmatched service experience and transparency in the milestones required to move to T-Mobile.
What is Sprint select?
Our new invitation program, for qualified customers who are ready to move their entire account and unleash the full T-Mobile experience. Sprint select customers have access to our very best promotional offers to get the latest 5G devices at an unbeatable value!
What is Sprint TechUp?
Our new program for all valued customers who need new devices to experience the full T-Mobile network capabilities. With sprint techup, we're offering amazing promotions to make sure all customers have an optimized device that works with the T-Mobile network.
Magenta Max Welcome
Only avalaible to sprint select customers through rPivot.
1 line; 77.50
2 lines; 130
3 lines; 130
4 lines; 155
A customer should still complete their migration to T-Mobile even if they dont want to pay of their lease/EIP
False
We don't recommend customers to migrate to T-Mobile if they don't pay off their lease/EIP. The customer will end up having to pay the remaining balance of their lease/EIP before switching which could mean high out-of-pocket costs and will miss out on any offers available once they become a sprint select customer.
How do you explain the Sprint Customer Promise to a customer?
As part of the merger, you get the sprint customer promise-this means that were committed to serving you with clarity and transparency to move you fully to T-Mobile so you can enjoy the best customer experience.
How do you explain sprint select to a customer?
After reviewing your account I see you've been selected for sprint select. This means you get access to our very best promotional offers so you can get the latest 5G smartphones at an amazing value. You're also ready to complete the migration to T-Mobile now.
How do you explain Sprint TechUp to a customer?
After reviewing your account I see you've been selected by Sprint TechUp. This means you have a device that is not compatible with the network. But not to worry, you will get promotional offers so you can get the latest 5G smartphones at an amazing value.
3rd line free
Any sprint select customers with three or more lines on sprint can get the third line on us just by migrating their entire account to T-Mobile.
Completing the sprint customer promise migration milestones make a customer immediately eligible for sprint select and all offers and promotions that come with it.
False
Once the milestones are complete, customers will later be enrolled into sprint select.
What are the sprint customer promise migration milestones that must be completed before customers can complete their migration to T-Mobile?
1) Upgrade them to a compatible device
2) Complete TNX so they have access to the T-Mobile Network
3) Discuss terms to complete device financing or settle any open financing
Is the lease forgiveness for 19+ post term leasing only eligible for sprint select customers?
Yes
Is sprint techup available for devices and wearables?
Yes
Select Devices 50% off and Select devices on us
Customers who trade in or turn in M19+ devices can get the iPhone on us, Samsung on us, smartpick devices on us, iPhone 50% off and samsung 50% off through monthly bill credits by migrating to T-Mobile
When a customer receiving the sprint select promise completes the three migration milestones, they can migrate to the T-Mobile biller.
True
Completing the milestone migrations certainly makes the customer eligible to fully migrate over to the T-Mobile biller whenever they want.
Does T-Mobile honor a sprint customers tenure once migrated to T-Mobile?
Yes
Do sprint select customers get the same benefits as T-Mobile customers?
Yes they instantly get access to the full T-Mobile experience such as Netflix on us, simple global and inflight WIFI.
What qualifies a customer for sprint techup?
Devices not compatible with T-Mobile sim cards, has 3G speeds or over 4 years old.
Up to $200 off any BTS device
Customers who have existing BTS's that are not compatible with T-Mobile network can get a discounted BTS by migrating to T-Mobile and upgrading their BTS
Customers who are locked into the 19+ post term leasing do not have the ability to purchase their device.
False
The Sprint Customer Promise includes what 5 promises?
1) Access to our best
2) Expanded service
3) Tenure Matters
4) Support you deserve
5) Transparency
A sprint customer will recieve?
2) Best device offers
3) Instant acccess
Do sprint techup customers qualify for a free device upgrade without having to pay any ASC charges or taxes?
Yes
Device PPO financing forgiveness
Customers who are stuck in m19+ post term leasing can purchase their devices and bring them to T-Mobile. On their final bill they will receive a credit on their final sprint bill. Must be performed with a manager override.