Sprint SG 1
CST Basics
Movies Quotes
Devices
Prices
100
What is NARNIA?
Name Authentication Method Reason Numbers Impacted Information / Instruct Action / Results
100
What does a blue word buble represent on the call flow?
Discussion points
100
Life moves pretty fast. If you don't stop and look around once in a while, you could miss it.
Ferris Bueller's Day Off
100
A Palm Treo 800w weighs how much?
5.0 Ounces
100
Airave access cost how much?
$0.00
200
What is the website that a customer can check there rebate status?
www.sprintrebates.com
200
What is the actions steps given when you do open the call and get dead air without account information coming up?
Follow these steps and end the call within 30 seconds. Apologize that you cannot hear customer. Tell customer to call back by dialing *2 from any Sprint phone. Thank customer for calling Sprint.
200
"I guess that's what happens at the end, you start thinking about the beginning."
Mr. And Mrs. Smith
200
A Sierra Wireless Compass 597 has what average download speed?
600 kbps - 1,400 kpbs
200
Seasonal Standby can stay on an account for how long?
6 months
300
How many calls per year does Roadside rescue allow?
4
300
When using the accept payment call flow - the additional help "payments Glossary Grid - What does FMT mean?
funds transferred between BANs
300
Me, I always tell the truth, even when I lie
Scarface
300
What OS is the reason the HTC Arrive get charge the premium data charge?
Windows 7
300
How much is voice overage on an Everything Data 450?
.45 per minute
400
What are the CSM action steps to reset a customers voicemail?
Click Profile tab. Select Page Options > Switch Activities. Click Reset VMS > OK.
400
If a customer wants a bill reprint in Braille what do you do?
Have supervisor send email to #BillingSystemSupport@Sprint.com.
400
Like a midget in a urinal, I was going to have to stay on my toes.
Naked Gun 33 1/3
400
The 8350i has what MP camera?
2MP
400
How much is the Sprint Data Pack Plus add on?
$15.00
500
What is a READY NOW location?
One on One product instructions
500
What is the Action steps given in CST for setting up an active enrollment for Check payments?
CSM > Actions > Enrollment Program > Single Direct Debit > New
500
Screws just fall out all the time, the world is an imperfect place.
The Breakfast Club
500
The Motorola Xoom uses what Service
Wifi
500
Nights and Weekends on CDMA Talk Share 700 starts at what time?
7pm
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