True or False
Blood pressure(Vitals) should be collected every 2–3 months
True
This quick fingerstick test. That checks for harmful levels of a metal in the blood that can affect a child’s brain development
What is Lead Screening?
What’s the first thing to confirm before going over services with the patient
Correct full name & DOB
How would you explain the creatinine and uACR test?
This is a blood and urine test that test the kidney level functions.
“Is this something I have to do?”
This is something that’s highly recommended by your health plan as part of your routine preventive care. It helps you stay ahead of any issues before they become bigger concerns.
The FitKit test is mailed directly to the patient by Exact Sciences, and the Sprinter brings a demo kit to the appointment to explain how to complete the test during the in home visit.
False- The correct test is a Cologuard test
This blood test measures blood sugar levels over the past 3 months.
What is A1c?
A patient is only checked off for a blood pressure check in the booking portal but tells you they would also like to complete an A1c test before their next doctor’s appointment. Can you add the A1c lab to their visit?
No – the patient cannot add extra services that are not listed in the booking portal. The portal reflects what has been ordered by the health plan, and only those services should be scheduled.
What’s the script for offering a DRE to a diabetic patient?
The Sprinter uses a digital camera that takes a picture of the back of the eye (retina) checking for retinopathy without eye drops.
A parent says: “My child has a cavity, but I still want the Sprinter to come out and do the Topical Fluoride treatment.”
No, we cannot schedule the TFL visit if the child has an active cavity. It's best to let the parent know that the service should be completed in a controlled dental environment to ensure proper care.
Topical fluoride varnish is applied using a small brush, and after treatment, the child can eat normally right away.
False – While the fluoride is applied with a small brush, the child should avoid hot or hard foods for 4–6 hours after treatment, and avoid fluoride-containing vitamins or supplements for 2 days.
This non-invasive test screens for hidden blood in the stool and is completed by the patient at home, typically once a year.
What is FitKit?
The patient has labs scheduled for their upcoming appointment. In your call recap, do you need to remind them to be hydrated before the visit?
Yes
The Zendesk (ZD) ticket has vitals, DRE, and FitKit. How would you explain this to the patient?
You're health plan has ordered a few medical test for you. Looks like they just want to check your blood pressure to make sure everything is in a healthy range, along with a diabetic retinal exam checking for diabetes based blindness and retinopathy, and lastly the ordered a FitKit which is an at home test the Sprinter brings to you testing if their is hidden blood in the stool.
You’re offering a BP check. What’s a simple and clear way to explain why it’s important, even for someone who checks at home?
That's awesome you're keeping track! Even if you monitor it at home, this gives your doctor an official reading from one of our clinicians and helps make sure your monitor is working accurately.
The creatinine and uACR tests test for kidney functions and can be done separately
False-this test is a two part test that must be done together
What service do we want to be sensitive about saying "antipsychotics" and instead say "Due to the medication that your child is on that can cause an increased risk of metabolic health complications, your child's health plan has ordered tests to check a hemoglobin A1c to check blood glucose levels and a lipid panel to check cholesterol levels. This is performed through a quick blood draw from one of our Sprinters."
When booking for HIV screening, what must you do first?
Obtain verbal consent and speak only with the patient
What’s the best way to transition into SDoH questions without making it feel abrupt or awkward?
Your health plan has a few questions they’d like us to ask to better support your care. Your answers are private and help us connect you with helpful resources.
You’re offering a Healthy Habits Checkup (WCC) for a child, and the parent asks, “Does my child need to be present?”
Great question! The child doesn’t have to be present, but we recommend it—especially if they’re old enough to talk about their health. The nurse practitioner will talk through healthy eating, activity levels, and offer tips to support your child’s wellness. It’s a great opportunity to set healthy habits early!
Is the height and weight of the child necessary for the Healthy Habit Check Up(WCC)?
True- Height AND weight must be captured prior to or at the beginning of the WCC or the virtual visit will fail.
This 60-minute hybrid wellness visit is separate from your regular PCP check-ups and focuses on prevention. A Sprinter comes to your home to complete any due tests and collect your vitals, then connects you virtually with a nurse practitioner via an iPad to review your health and create a personalized plan.
What is the In-Home Health Review (IHR)?
Can you schedule an appointment SDoH only?
You cannot schedule an appointment for SDoH alone. The SDoH questionnaire is only included when a patient is already due for a gap service (like Vitals, bloodwork, DRE, or IHR) that has been ordered by the health plan.
How would you explain the CMP test to a patient?
This is a non-fasting blood test that checks your overall health by measuring things like your blood sugar, kidney and liver function, and electrolyte levels. It helps your doctor monitor important body functions and detect any potential issues early.
Patient says: I’m currently homeless. Can I have the creatinine and uACR blood draw done at a McDonald’s?
Can we proceed with booking this appointment?
Unfortunately, we’re not able to proceed with the appointment at that location. For alternate sites, we’re unable to schedule visits at fast food restaurants, gas stations, or similar public spaces. It needs to be a more private and sanitary setting — like a library, church, workplace (if there’s a private or semi-private room), or a shelter. This helps ensure both privacy and proper care during the visit.