Acronyms
What does FMLA stand for? What does it mean?
Family Medical Leave Act, allows employees to have time when meeting the guidelines setforth in the laws etc.
Is Customer Service important in all departments at SPS?
Yes
Who is the primary personnel to receive purchased items?
Accounting Clerk - Receiving (I. Johnson)
Can a nonexempt employee do work off the clock?
Absolutely not. All nonexempt employees must be compensated when doing any work for the company.
True or False - Sexual Harassment is the only type of harassment to address.
FALSE.
What is the name of the Navajo Nation entity that is responsible for enforcing tribal labor laws that make it legal to discriminate?
ONLR (Office of Navajo Labor Relations)
True/False. Customers are more easily satisfied if their expectations are effectively managed.
True. If customers know what to expect, they are more likely to feel satisfied.
True/False. Shonto Preparatory School is eligible for free and reduced price meals.
True. At what percentage?
Name the different types of communication Shonto Preparatory School utilize?
Social Media; Radio; One Call; E-mail; Telephone/Cell Phone; Tribal Text
What do you do in the event an employee does not agree with their performance review?
Submit a written statement to immediate supervisor within two days from evaluation.
What does ADA stand for?
Americans with Disabilities Act
True/False. Most upset customers will calm down if you offer a sincere apology.
True. Most customers want you to acknowledge that they’ve been disappointed and want you to express some regret.
In SPS Personnel Policies & Procedures, what section is Professional Conduct located?
Section VI
Authorized purchasing agent shall obtain and document oral price quotations from at least three vendors for purchases of x or more but less than x.
$10,000 or more but less than $50,000.
Which department of labor establishes minimum wage, overtime, recordkeeping, and youth employment standards affecting employees in the Federal, State, and local government.
Fair Labor Standards Act (FLSA)
What does USFR stand for?
Uniform System of Financial Records
True/False. When dealing with an angry customer face to face, making no eye contact and looking away will feel better for you and the customer.
False. It will probably feel more comfortable for you, but the customer will interpret it negatively: either as a lack of interest, confidence, or as defensiveness.
What section is Competitive Purchasing located in Financial Policies & Procedures Manual?
Section V.
What maximum percentage does SPS contribute to a full-time employee's retirement program? What is the minimum?
5%; 2%
Name Bureau of Indian Education's child abuse program?
Suspected Child Abuse/Neglect (SCAN)
Who created SAM? And what does it stand for?
Lemual Adson - 'School Administration Meeting'
True or False, Little Things Such as Taking Pride in Your Work, Smiling, Being Alert and Aware, and Not Being Afraid to Ask can all influence the service you give to the customer?
True.
Section VII in Financial Policies and Procedures Manual, Credit Cards receipts should be returned to...
Accounting Technician II - Procurement (Rosita Franklyn)
50 miles from their duty post and home.
Give an example of Chain of Command.
When an employee reports to department supervisor, who reports to building administrator, who reports to Superintendent.