Time
How long do you wait on a chat that is non-responsive?
2 Min
What is our written policy on Ready and ACW stats?
Ready score of at least 90% or higher and an ACW score of 20% or lower.
Who is our biggest client?
Sokolove
It's the one-word name of the Ben & Jerry's flavor described as; vanilla ice cream with vanilla bean specks
Vanilla
What does QA mean by proper acknowledgement?
Confirm what you’ve heard by repeating the information back to the caller—either by re-stating or paraphrasing.
The caller places you on hold; how long do you wait?
2 Min
Should answer phrases should be stated verbatim?
Yes
Who is Anywhere works CEO?
Natalie Ruiz
This Washington D.C. monument stands near the Potomac, about halfway between the Capitol; the Lincoln Memorial
Washington Monument
How do you identify yourself when connecting any internal call?
Hi, this _____ from your contact center
The client places you on hold; how long do you wait?
6 min
When performing a Live Op relay, how should you identify yourself if there is no default script to use?
This is _____ with your contact center and proceed with relaying your message.
What is Anywhere Works Mission Statement?
Change the way the world works.
1975's 'Killer Queen' was the first Top 40 pop hit for this group.
Queen
20 seconds
How many minutes do you have to report an Absence or Late Arrival?
15 min
Should you ask what the call is regarding prior to patching?
Yes
How many states do we currently hire in?
8
Glen Bell founded this taco chain in 1962.
Taco Bell
Proper message structure has how many parts?
3
How long can you hold when transferring to Spanish or Supervisor lines?
90 Seconds
If the caller does not automatically provide their last name, what should you do?
Ask for a last name.
When was Anywhere Works created?
2013
In 1981 this 9-letter word was added to the state flag of Wisconsin.
Wisconsin
What is the best practice for when a caller declines information?
Put the caller's response in the field.