General reminders
This must be pulled up/reviewed when answering any questions
What is an SOP/Job Aid
Re-openings have to be approved by this team
What is TAT review
This folder is used when you are finished working an email
What is the responses folder
This system is used when submitting tickets for system issues per 50.1
What is ServiceNow
This advises the team who/what time the W@H Chat is being covered
What is the schedule
This is not allowed on the floor unless you are working production
What is your phone
Our site does re-openings for this LOB
What is Medicare D
This is the folder you put emails you DO NOT work
What is the deleted items folder
Cases are sent to this team for Medicare D HOA requests
Who is TAT review
This is key when attempting to assist with an individual over IM conversation
What is communication
This list is located at my desk
What is the VTO list
These 3 individuals can assist with Medicare PDP Re-openings
Who are Laurie Reiman, Stephan (Reed) Lang, and Rhonda Anderson
This is used when waiting for a response on an item sent to the offline team.
What is the red flag
This team reviews prescriber information when "Bypass Address Verification" box is checked
Who is Prescriber Data Quality
This process is used for MPC when an MEQD case is approved and medication is rejecting for a higher MME
What is build a new case
This function does NOT include stopping and talking with Asst Supervisors/Supervisors/PARs unless process related
What is roving
Customized letters on denied re-openings are completed by this person
Who is the Re-opening UMP
This typically comes in to the inbox around 9 AM PST and MUST be worked by a SR PAR/RS
What is the SCAN cancelled case report
What is "high"
These distro lists should receive the W@H Chat link everyday (7 distros)
Who are STL W@H; LLW W@H PAR; CRD ALL UMPs STL; LLWA SR PAR; LLW PAR Supervisors; CRD ALL UMPs LLW; CRD ALL UMPs TEMPE; and Boyer, Sharon A.
This houses your daily tasks and should be followed as closely as possible
What is your schedule
This process is used during a re-opening for an incorrect PID (3 step)
What is creating a case using the correct PID, case being denied and then re-opening built/completed
These requests are NOT sent to the Senior PAR inbox
What are ADT resets/cancel case requests
You can unlock a Medicare case without CRD Ops approval in this emergency situation
When is... never!
This needs to be confirmed any time the person responsible for the chat is leaving for break/ lunch or needs assistance
What is reaching out in the SR PAR chat for coverage