Acknowledgement of Terror
If the 554 letter has not been sent what ACK action needs to be submitted to pend the ack letter?
ACK: Resent 554 letter
Which action do we use for website review?
INV: Merchant Site (Do not use INV: Internet search as it does not use the verbiage used in the manual nor gives you the impact options)
When you are denying a claim, what is the follow up RES action needed when we require additional details?
RES: Case requirements to proceed
SRT team question: When you are evaluating the case, where should you be looking to locate if the merchant website was uploaded?
Sanman and/or Onbase
What is a hallow?
A saint or a holy person
How do you verify if a 554 letter has been sent?
980 operator code notation in CIS notes on FDR & the LTR icon needs to show it check marked
For the applicable RCs, when are you required to review auth log and merchant website?
Prior to sending an additional request letter.
what are the RES actions to be used when sending the 574 & 523 letter?
574: RES: Unable to determine billing error & 523: RES: No billing error
Should we be accepting a denial upon review if the merchant website is showing in sanman but not in Onbase? (TRUE or FALSE)
TRUE
In what year will the next full moon occur during Halloween?
2039
When would you use ACK: Timeframe exp?
When a transaction is past 60 days from statement date
Scenario: Case came in as Non receipt. CH purchased a pair of shoes but didn’t receive them. Instead, they received a shirt. Would you change this reason code? & Why? If so, what action would be required?
NAD because they received merchandise but wasn’t what they purchased, INV: Reason Code change
What’s the code needed to be used when processing a partial CB?
Code: 453
What is the correct spelling of Halloween?
Hallowe'en
What addtl actions need to be used when working with L/ U status claims?
- ACK: Review Notes Xref Acct
- ACK: Review OnBase RFW- Other #
What reason codes require INV: Merch site? & What reason codes require INV: Auth log review?
Merch site: Cancelled recurring, CNP, Cancelled Merchandise/ Service, Returned merchandise.
Auth log: Overcharge, Duplicate Processing, ATM
If a withdrawal request comes in when there’s a full merchant credit but it comes, what RES denial is to be used?
RES: CH Withdrew claim
If we have a FTD claim that came over to us on 10/08/2025 and fraud's claim was open on 10/01/2025; what notification date do we use for Reg Z?
10/01/2025
I haunt the halls with silent steps,
Solving clues and secrets kept.
When there's trouble, I'm on the case,
But I vanish without a trace.
Who am I?
A ghost detective.
When submitting action for ACK: Set Dispute reason, where would we place the new visa reason code and the old visa reason code?
First prompt will be the new visa RC & the second prompt with the drop down will be the old visa RC.
If a rep processes the INV actions: merchant credit, review account notes, and OnBase docs on 10/02/2025 but does not make a decision until 10/03/2025, does the agent have to process the INV actions again before making a decision? (True or False)
TRUE, you will need to submit actions again before determining the final decision on the claim because INV dates and the decision date have to match. *******Keep in mind when pending claim 13, to avoid submitting INV actions so you don't do double the work.
What day did the new Visa Reason Codes take into effect?
09/08/2025
Why did the vampire get fired from the blood bank?
He was caught drinking on the job.