Quality & Compliance
This person serves as the Compliance Officer and investigates any alleged violations of fraud and abuse.
Who is Geena Lawrence?
This document is given to all clients in the Welcome Packet and provides information about PHI confidentiality.
What is Notice of Privacy Practices?
This is given to all team members to work through during orientation and onboarding and then reviewed during the annual performance evaluation.
What is a competency assessment?
Safety training on robbery, active shooter, threats, and other potential safety incidents can be found in this plan.
What is the Evacuation Emergency Procedure?
These identifiers should be used when verifying that a client receives the correct order.
What is name and DOB?
This is done periodically to ensure that shipping containers stay within specified temperature requirements.
What is Shipping Control Test?
"Be informed of your financial responsibility", "Be included in decisions about your care", and "Refuse any and all services without penalty" are part of a list in this document.
What is the Patient Bill of Rights and Responsibilities?
This checklist should be used orienting new team members to their position.
What is the Pharmacy Team Member Orientation Checklist?
What is the Continuity of Operation Plan?
This is required to be collected from the client to ensure that high-dollar medications and/or controlled substances are being sold to the correct client.
What is a signature?
This formal process is a way for clients to file a complaint with the care or services that they received.
What is the Grievance Process?
Infection control education is provided to clients in this document.
What is the Welcome Packet?
Clients can be referred to this line when they have questions after-hours.
What is Access Nurse?
This chart is where you can find the Chain of Command.
What is the Pharmacy Organization Chart?
This system notifies the pharmacy of any previously received lots and/or expiration dates that have been recalled.
What is the Online Recall Notification System?
What is Infection Control policy?
Clients receive the Patient Bill of Rights and Responsibilities during these registrations.
What is New and Annual Registration?
This is when you learn about Medicare and other payor's coverage criteria.
What is onboarding and training?
This job title will act as manager in the absence of the pharmacy manager.
What is Staff Pharmacist?
These "Dinner and a Show" in-services are regularly provided by pharmaceutical manufacturers to promote and educate on new drugs.
What are Lunch and Learns?
This committee reviews and addresses ethical issues that have been reported.
What is CAPPER?
CMS requires pharmacies that sell durable medical equipment to adhere to these standards. Clients can find a list of these standards in the Welcome Packet.
What are the DMEPOS Supplier and Quality Standards?
Receives and stores incoming inventory and supplies, accepts and processes payments from customers, and enters patient and medication order information in the pharmacy system are a few of the tasks assigned to this job title.
What is Pharmacy Technician?
This process is used to verify licensure of referring prescribers, such as MISTR and Freddie providers.
What is Credentialing?
This electronic report should be filled out if you suspect a client is being abused or mistreated.
What is Mandated Reporting eForm?