CCU
The names of the VP of Student Success, Dean of Student Success and Directors of Retention
Roger Chandler, Dave Bechtold, Mike Voris, Kathy Wolfe, Dustin Tomme
(student email to you)
"I am trying to register and it says i don't have the prereq, but I already took ENG103A."
(response is what you will tell student)
You did complete ENG103A, the prereq reminder is always there. Please continue to click the register button
Common troubleshooting ideas for students who are experiencing issues with eForms
Using a computer with Chrome, log in with student account info
2.0 GPA and 66.7%
What is the most common minimum GPA and completion rate
The website students use to access Student Planning and Financial Aid
What is Self Service
The dean of Behavioral and Social Sciences CAGS
Dr.Barry Vann
(student emails after drop deadline)
"i want to take a break"
1. Check stu's current reg
2.Clarify with stu when they would like to take a break
3.Remind stu of drop deadline, they would need a Withdrawal
4.Encourage stu to keep going
Expiration date of a Grad app
365 days
F,W,FW,FX
What are grade that do not count for completion rate?
Colleague screens that show student registration
TRCL EVAL STRS
The mission statement of CCU
What is :Christ Centered higher education transforming students to impact the world with grace and truth.
Steps for Medical Withdrawal
1.Have stu send documentation
2. Create Medical Hardship Withdrawal form (attach documentation)
3.Send to student with form instructions
4. Monitor and let stu know about approval or denial
The form used when a student has upper division transfer credit
What is the Substitution Form
The updated Academic Standing of a student who is on Probation that now has a semester GPA above a 2.0 and a cumulative GPA below a 2.0
What is Continued Probation
Where you can locate resources for SSAs
The Student Success Community page on Blackboard
(student emails you...)
My instructor is not answering my questions thoroughly enough and they take 5 days to email me back.
-ask student to fwd you emails from instructor
-advise stu to set up phone call/zoom meeting with instructor
-if prof is not getting back to stu in timely manner, let DOR know.
Form used for Final Grade Appeal
None, this is done directly between the student and their instructor
(answer as true or false)
True or False:
A Medical Hardship Withdrawal counts against your completion rate
True
The directions to download the Student Success Fiscal Year Review
BI Reporting--> Student Success-->SSFYR--> Current school year-->SSA name-->apply
Student Success Purpose Statement
The OSS guides and encourages adult students to fulfill their God given calling and educational goals by providing quality, Christ-centered advising.
(student emails you..)
" I am registered for a block 3 but its saying my grade is FW and I cant get into my class. What happened"
- check LDA to make sure FW is accurate
- let stu know FW is posted after they go 14 days without participation
- advise stu on retaking course next semester
Brady Young
Who is the Forms King? (AKA who you go to for help with forms)
find this student in student planning and calculate her completion rate and current GPA. What is her academic standing going to be?
0538806
GPA 1.325
Completion: 3/4 or 75%
New academic standing: Academic suspension and SAP Unsatisfactory due to GPA below 2.0
Where can the SSA find books needed for a student's course
1.Download the Syllabus
(*Bonus points, where would you find this?)
2. Tree of Life Website under "Buy and Sell books"