SSA
The approach a SSA uses to engage our customers and ensure their needs are meet
What is G.I.S.T.?
Two preferred services that offer the customer the best value
What is Priority Mail Express and Priority Mail?
Provides customers with valuable updates and delivery information
What is USPS tracking?
If you weight it, you must say it
What is the Hazmat Question?
The form used for a suspicious transaction
What is PS Form 8105-B?
A type of communication that can either enhance or contradict a conversation
What is Non-verbal communication?
The maximum length and girth for Priority Mail
What is 108 inches?
The addressee must be individual specified by name
What is Restricted Delivery?
Leaks, stains, fumes, DOT labels
What are Red Flags?
Domestic money order maximum
What is $1000?
Active listening technique used to create a successful transaction
What is clarifying?
Premier product that provides the fasting shipping option
What is Priority Mail Express?
Reimbursement is for actual value (less depreciation) at time of mailing, repair costs, or insurance amount purchased, whichever is less
What is insurance?
Properly, packaged, marked and declared by mailer and properly accepted by the USPS
What is Declared HAZMAT?
Failure to comply with BSA and Patriot Act could result in significant fines
What is $50,000 per incident per day?
The first thing a customer notices about an SSA
What is personal appearance?
Pricing charged to Priority Mail over 1 cubic foot to zones 5-9
Round date stamp on all seams
What is Registered?
What is Anonymous mail?
Cash, Debit Card, Postal Money Order
What are acceptable forms of Payment?
The primary law enforcement for the USPS
What is the Postal Inspection Service?
Mail sent within the US
What is Domestic?
What is COD (Collect on Delivery)?
PVI, meter strips, Click N Ship, PC postage, and eStamps
What is electronic postage?
$0-$500 and $500.01-$1000.00
What is a 2-tier fee?