Sales
What are the Occupancy standards?
What's the Month to Month fee?
20% of the highest market rate tacked on top of the rental rate
What benefits do you get with the preferred employer program?
Waived application fees, lease administration fees, and reduce Security Deposit, typically $150, with approved applicant screening.
TRUE OR FALSE
A Government Issued ID is required to tour.
TRUE
What is a hot sheet?
A Hot Sheet is a tool that allows associates to focus attention on specific market-ready apartments that are to be leased each
What benefits do you get with the Stars & Stripes Program?
No Security Deposits for applicants who meet the qualifying criteria. ( A Tier)
No Lease Administration Fees
No Redecorating Fees (in States where this fee can be charged by law)
No Short Term Fees
No Lease Termination Fees (for Active Duty service persons, only, and proper notice must be provided).
What's the Lease abandonment fee? How do you break the lease?
The lease abandonment fee is two times the monthly rent.
The resident would need to submit the a 45 day notice to vacate and pay the abandonment fee the same day. They are responsible for all utilities and rent for the remaining 45 days.
When should a guest card be made?
Guest Cards are to be filled out on all prospects, even if they do not make an appointment.
What are the VG Marketing Standards?
Each site associate must complete a minimum of 1 Network Marketing event per month.
Each site associate must complete a minimum of 1 B2B Marketing event per week.
Each site associate must complete a minimum of 1 Online Marketing task per day.
What can a Dot Map provide insight to?
The Dot Map provides a visual illustration depicting specific availability patterns as they relate to vacancy. The information derived from the Dot Map could include noise concerns, undesirable views, resident concerns, maintenance, capital or structural issues in specific buildings or locations within the community.
What are the VG closing ratios for:
1. Phone Call to Appointment:
2. Appointment to Show:
3. Closing Ratio:
4. TPA
1. 75%
2. 75%
3. Sales Consultant - 40% - Senior Sales Consultant & above - 50%
4. 90%
What's the VG standard charge for the pet fee and pet deposit.
Pet Fee - $150
Pet Deposit - $250
What are the different types of renters?
What's the mission statement?
"To deliver authentic experiences in the moment that lead to stories people want to share. "
What's an Urgency Board?
Urgency Boards are large white "dry erase" boards that are on display in the Clubhouse/Leasing area and should list the weekly promotion/specials along with specific apartment numbers for rent.
What counts as a rental?
A signed application, a paid Application Fee and a Holding Fee equals a rental
What re the 6 and 9 month lease charges per month?
6 month - $85 per month
9 month - $55 per month
What are the due dates for?
1. Comp Study
2. ILS Audit
3. Quarterly Marketing Letter
4. Outreach/Marketing Plan
1. The 10th of the month
2. Last day of the month
3. 10th of the month following the quarter (1/10, 4/10, 7/10, 10/10)
4. Last day of the month
When should you send a Thank You Note?
Thank-you notes within 24 hours of touring are policy
What's a Goal Board?
Goal boards consist of a dry erase board, which is kept in the Leasing Office (but out of the site of residents and prospects) and tracks a site's current "meets" and "exceeds" goals and promotions.
What is the qualifying criteria for a applicant?
Income to Rent Ratio (gross income equals three times the monthly rent)
Credit History*
Housing History & Employment History
Criminal History*
When would the Holding Deposit be refundable?
If the prospect cancels within 24 hours, or they are denied.
What are the 4 P's?
Product, Pricing, Promotion and People
When do you complete the DMC (daily marketing checklist)
Daily, and they should be uploaded to the collab portal daily.
What philosophy does VG demonstrate to their clients?
a WE CARE philosophy