This is the main resource for how to find your specific store merchandising planogram
What is ipog
100
This is what SSR stands for
What is - Sales Support Representative
100
NAme of tspace community that shares best practices and documents that make your job easier
What is - whats up with MICA
100
When must your monthly cash count be completed and certified by?
What is the 2nd wed of each month
200
MICA stands for what four words?
What is Merchandising, Inventory, Cash, Audit
200
The store is in this zone if it is 1:1 RSC to customer and not more then 2 customers waiting in line
What is yellow
200
this is at&t mission statment
What is - connect people to their world everywhere they live and work and do it better then anyone else
200
This resource give step by step directions on all task related to MICA tasks and is accessed as an adobe document
What is -MICA operations eguide
200
What is the first and most important step to mounting any device while merchandising your store?
What is Wipe down the device with an alcohol prep wipe
300
Name 4 items to check for before returning devices to RLO
What is -POP and return recipets/ IMEI match/COmplete kit/ Physical damage
300
At&t has been in business for how many years?
What is 135-140
300
This is your primary resource for inventory related issues and adjustments
What is - MAC/WRIST
300
This form is used if a RSC is over 5$ but under 25$ on daily deposit
What is - cash variance/discepency form
400
This is the minimum audit score to be in the green
What is 87.4%
400
what box would you check in opus if customer just wants to purchase a car charger?
What is quick sale
400
NAme the 5 key behaviors
What is WElcome, warm friendly genuine/ use customers name through out entire interaction/ give customer undivided attention/ I can help you attitude/ Walk customer to the door , thank them , warm friendly goodbye/
400
This is the system used to complete MCF
What is - CARS
400
Whats jeremiahs dogs name
What is Winston
500
Update the quantities in OPUS is a best practice related to performing what MICA task?
What is perfoming physical count
500
This is the Highly recommended way to set wait time expectation
What is give a dang wait time!
500
This is what At&t teaches all RSC,SSR, ASM, RSMs, to follow to ensure a extraordinary time in our stores?
What is ATT experience
500
While performing back-office tasks, this role title (hint:role is taken up by ASM/RSM) will be your primary resource?