Merchant Services
Who is our Merchant Services Representatives?
Kristi, Linda, & Paul
FCB opens accounts using Max Platform
No, we have transitioned into using D1 for opening any types of accounts.
Which Business Credit Card has no annual fee?
All of them except for our premium rewards credit card.
When cashing a check what amount requires a verification from the signer on the account/
What is the pay & transaction review limit for an SSR2?
Anything over 100k needs to be reviewed by OSS
List 3 features of Merchant Services
Credit and debit card acceptance
Multiple ways for businesses to accept payments – in store, on the road, or online
Point of Sale technology
Mobile functionality
Surcharge and site fee options
Software integration and interfaces
Security tools to protect business and their customers
Can you complete account opening without signed documents?
no, you must always wait to get the signature cards signed before the account is open
can you apply for a secure credit card with no credit history?
Yes, you can apply for a secure credit card this type of card will help build your credit.
What kind of documents does a business need to send a Wire?
Corporate Resolution & Declaration of Unicorporated Business
When is the cut off time for domestic and international wires?
Domestic wire cutoff- 3pm
International wire cutoff- 1pm
List 3 benefits of Merchant Services
Customizable solutions to meet business needs
Improve collection time and cash flow
Increase average customer spend and overall sales volume
Expanded customer based outside business footprint
Better customer experience with ease of payment
what are the different business account types we offer?
Business Banking, BB1, BB2,BB3, Core Business Checking
How many types of Consumer Credit Cards do we offer?
5
If a customer presents money to you that ends up being counterfeit are you able to give it back to them?
No, You must keep the counterfeit bill to send to our fraud department for investigation.
How long does a customer have to bank with us before they are able to cash Savings Bonds?
What do we need from the customer to start the merchant referal?
Last 3 month of merchant statements or 2 if the business is new.
Can you open an account on the spot for a non customer walk in? Please explain your reasoning to your response.
No, you cannot. You must always have a non customer meet with a banker/ branch manager to discuss further and gather the CIP document information whether its personal and or business.
Can an SSR do a Credit Card Application?
No SSRs are not able to do credit card applications. A banker/Branch manager is able to because they have access to BOSS where the application is processed.
If a customer wants to close their account but they have items pending, can you close their account? explain your reasoning
No, you cannot. They must wait until all items pending have posted.
What is our cashing check fee for a non customer?
$8
How much does Merchant cost with us?
The cost of merchant processing is based on the customer’s average ticket, industry, processing solution, etc. and is unique to each customer. Costs will be determined by your Merchant Sales Specialist and presented to the client directly.
What is the first couple of steps to opening an account in D1?
Open D1 Up
Click on Banker
Select Location/Region
Drop down to SALES
Press "Open Account"
Start A New Application
Can you apply for more than one credit card?
Yes
What is the maximum amount of cash an SSR can have in their drawer before needing to sell?
$25,000
Can you process night drop as a normal walk in transaction? explain your reasoning.
No, you must go to OTC/MAIL/ARMORED/ NIGHT Deposit and customer needs to have a night drop agreement on file.