Growth
The components of the SSR Pay Plan
Amount of money we spend buying garments
What is Material Cost
Uniforms
Our new employee received his uniforms last week and the pants are too tight and too short. Can you get him some pants that fit, please?
Emotional trust and how is it developed
You need current medical card, valid driver's license, current vehicle registration, insurance card.
What is Required Documents
The fundamental areas to increase business on route
sales leads, adds vs stops, reducing lost business, price increases, catalog sales, new product offerings
The percentage of actual invoiced billings vs gross billings
What is Net Billings
LR Charges
What are these charges for damaged garments on my invoice? I thought that when I signed up with you guys that these were covered as part of your service?
Cintas holding up our end of the agreement. All products are clean, functional, and delivered on time.
Aim High in Steering, Get the Big Picture, Keep Your Eyes Moving, Leave Yourself an Out, Make Sure they see you
What is 5 Keys Smith Driving
Use "I Notice" technique to sell the following product
Mop heads
Account is put on hold, begin NCNS procedures, clean product not delivered
What is steps to take if a customer is past due.
Length of Agreement
I’m uncomfortable signing a 5-year contract. Most of the contracts I have are for a lot less time.
The standard length of our agreements.
60 months
Professional, Thorough, High Principals and Moral Values, High Standards, Spartan Approach, Competitive Urgency, Positive Discontent
What is Corporate Character
Role Play leaving a sample trial of this product
Xtraction Onyx Mat
What is even billing?
price based on a 52 week billing
Lower Price at Another Location
Hey [SSRIT’s Name], I want to discuss an issue that was brought up at our last Manager’s meeting. You know we have several locations and we all use Cintas for our uniforms, mats, towels, etc. It seems that I am paying more than the others for the same service. How can that be?
Why don't we wait until end of term to renew?
Avoid competitive situations that may require decreases in price
Unusual invoices totals, new wearers added the previous week, LRs and 4-week count down, new installs invoices and transferred accounts, invoices for lost accounts
What is Auditing Invoices
Explain the follow LR categories - What products are included in each
Shop Towel LR
Linen LR
Dust LR
How does even billing benefit the customer?
Gives the customer predictability, designed to be flat rate, prevents constant fluctuations in billing
Agreements
I don't sign contracts
How soon should we renew a customer?
12-18 months or anytime Cintas is making additional investment in their account.
We will exceed our customers' expectations to maximize the long-term value of Cintas for its shareholders and working partners.
What is The Principal Objective