General issues
Ciao! launches then closes (With no error), what should we do?
Create and sync SSH keys.
Over Tendering a refund transaction is not allowed. What steps should we take?
Confirm this was a previously exchanged order, perform unverified return.
Init debit is ran when store is having issues with what device?
Verifone
Ciao! opens with a "could not establish secure tunnel with Micros-pos", what tools should be ran?
Create and sync SSH keys.
Decline, Do Not Honor, or invalid account error message when tendering a card. What steps do we take?
Generally valid errors, that come from the bank and not Ciao!.
If a store needs to confirm their sales for the day they need to count the receipts listed...?
In the Electronic Journal.
Termed associate is till showing in the ciao! sale person list, what direction do we give the store?
Have the manager confirm associate was termed correctly in Ciao! BO.
Debit card resulted in "Card Not Allowed" error, why would that be?
Debit cards cannot be processed as a phone order, since the customer has to enter a pin number.
Associate is getting "Invalid login" when logging into ciao! only, what should we do?
Change "locked out?" to "No"
The store number bar is yellow in ciao! and it shows "Xcenter Offline", what should we check?
Check if there are any network issues, escalate if not.
Tendering with a credit card resulted in. "Invalid LUHN, please try again"
Valid error that comes from the financial institution. Tender with a different form of payment.
Associate selected the wrong sales person, and noticed it before they tendered. What can we do?
Select change item, then select change associate.
The cash drawer is not popping when they tender, and the cable between epson and cash drawer has been reseated. What should we check?
Make sure the cash drawer is enabled in back office
Store got the error "TRAN CT EXCD LMT" while tendering debit card, what are the next steps?
Run the debit card as a credit. Banks sometimes place limits on debit transactions.
Store is unable to close the store due to getting error, "An error has occurred, please call the help desk"
Make sure they have no suspended transactions in the register.