The ability to notice even small changes in ourselves and in others
What is Kaizen
100
The process of recognizing the warning signs that tell us we're getting angry so we can take action to control our anger.
What is anger management
100
For harder questions: Look for clues. Eliminate any obvious wrong answers and select the best possible option.
What is taking an educated guess
100
Choosing what you want to discuss
What is deciding on the problem
200
"How" you want to accomplish your goal
What is an action plan
200
Songs that we play in our mind that help us cope with pressure situations
What are keep kool tunes
200
Changes in your body that tell you you're getting angry
What are warning signs
200
Going through your test at the end to make sure there are no blanks and that you did your best.
What is checking/reviewing your answers
200
Who's involved, what the problem is, when and where does the problem usually happen, and how do those involved feel
What is gathering background information
300
When someone is talking to you: Have good eye contact, look interested, lean forward, make sure your knees face the speaker
What is listening with your eyes
300
A visual tool that helps you gauge your anger
What is an anger thermometer
300
Certain situations or people that make you angry
What are anger triggers
300
Budgeting your time so that you have time to complete the test and review your answers.
What is time management
300
Thinking of 3-5 possible options before choosing to act
What is brainstorming solutions
400
When someone is talking to you: Listen carefully so you can give a brief summary of what the speaker just said. This is important in communicating that you're really listening
What is listening with your ears
400
A safe place where you can go in your mind when you're feeling upset. This place helps you to break the stress cycle so you can get back to your work and do your best
What is a "calm place"
400
Dealing with your anger in constructive ways
What are coping strategies
400
Questions you should answer first because often times they have clues that will help you with the harder questions.
What are easy questions
400
Acting out an example so you can practice possible solutions and their consequences
What is role playing
500
When someone is talking to you: Listen for the feelings behind the words. Empathy means that you can tell how someone is feeling about something, even if they don't tell you in words
What is listening with your heart
500
Reframing a negative thought so that it's more positive
What are positive statements
500
How you act when you're angry
What is your anger style
500
Memory aids that typically use letter that represent other words. Ex: USA
What is an acronym
500
Thinking about how the example might help you solve a similar problem in your life