Shift Supervisor Approach
Prepare-Lead-Change
What is the shift pattern?
Preparation- Create the experience- follow up
What is the SM pattern
Creates an inclusive culture of execellence where teams thrive, have a collective commitment and are inspired to deliver the Starbucks Experience?
What is team building?
Warm customer greeting, offer for-here ware, craft beverage with message on cup, direct hand-off, clean lobby and confident bar.
What are the 5 key moments?
Sets the tone for the shift, observes customer interactions and identifies teachable moments to provide redirection and coaching as needed.
What is Solving problems in the moment?
Shifting from accepting change and adversity to knowing and managing your personal triggers so you can actively self-manage and help others work through change and bounce back from setbacks and challenges
What is being resilent?
Preparation-Create The Experience- Follow up
What is the Store Manager Pattern?
This is a weekly occurrence, where SSV's have the opportunity to discuss what current trends they see during peak.
What is the playcaller meeting?
Documents and communicates concerns, incidents, and business impact decisions to next level leaders.
What is Running shifts with customers at our core?
Shifting from a focus on maintaining peer relationships to being willing to take a stand when necessary.
What is acting courageously?
Ensure Inventory accuracy to have the right products and quantity to grow sales, minimize waste and deliver the Starbucks Experience
What is Sales & Inventory?
I'm smooth and glide onto surfaces, while bringing joy to our customers daily.
What is a sharpie?
Use communications tools and are prepared to ensure baristas on shift have the information they need
What is creating the environment?
Shifting from owning your assigned responsibilities to identifying opportunities to improve the way we work and positively impact the products and services we offer.
What is taking initiative?
Leading through our Mission while effectively collaborating and communicating information to deliver the Starbucks Experience
What is Culture, Collaboration, and Communication?
What is the playbuilder app
Helps those leading the shift understand how to keep the store safe, welcoming, and meeting customers and partners needs.
What is the ACT Model?
Shifting from valuing personal proficiency and productivity to becoming a trusted peer coach who builds capability in others.
What is teaching and coaching others?
Has a plan in place to prioritize the right work and achieve established goals to deliver the Starbucks Experience.
What is Prioritizing and Planning?
I'm tall and thin, and always on time
What is a carafe?