Eligibility
If a veteran is squatting in a former friends apartment and has a letter asking them to leave are they RP or HP?
What needs to be filled out on the staff certification part of a self dec?
What was done to get verification, should follow the format of "staff asked", "CM inquired".
What needs to happen in servicepoint when a veteran gets a new CM?
1. Exit old CM and add new one
2. Add yourself to all 7 goals
3. Add a case note regarding change
What goes in the action step of a TFA?
What the TFA is for, the exact amount of TFA being paid, the limit of TFA, the TFA packet uploaded to the action step.
What updates should go in the CAHPS updates each week?
If a veteran has a big change, if they are close to housing, if you think they need a voucher and why, if they are non-comm, if you need an update from HUDVASH, other pertinent things going on with their life.
If a veteran is not coming up on squares and does not have a DD214 and only has a VA Health medical card can we certify them?
Yes
Describe how and when to use the HP screener form.
If a veteran is on the verge of losing housing and has a notice to leave. Fill out each question on the form and ensure it is signed by a supervisor.
What three things need to be uploaded to the TFA action step binder clippy?
1. TFA packet
2. Audit Checklist
3. Receipt
What goes in the case note of a TFA?
Cost share conversation, but for, why veteran cannot pay their rent, what they are doing to work towards stability, note about previous rent receipt if it is missing.
What is the timeline for submitting TFA and completing corrections in order for it to be sent out same day?
The TFA must be completed by 11am and approved prior to 2pm in order to be sent same day. If TFA is submitted after 11am it will be reviewed the following day. (If there is an emergency talk to the approving supervisor)
What is the procedure for determining eligibility if a veteran gives you a reservist DD214.
Pull a squares or contact the VA for a HINQ, many times veterans have multiple DD214s so do not deem them ineligible immediately.
Do you need a self dec if you have bank statements or a lease?
No those are only in place of the verification.
If a veterans income changes in between recertification what tab do you enter the new income into?
The Entry/Exit tab, do not go through the HH tab, it will not populate correctly.
What goes in a TFA packet for storage unit assistance?
TFA checklist, invoice or bill, quote for 3 storage units of a higher price.
What is the timeline for submitting an intake or recert to a supervisor and completing corrections.
The checklist must be submitted within 2 days of completing the intake or recert, corrections must be completed within 2 days of receiving them. We have 7 calendar days to have a person completely certified though the VA is wanting us to move towards shortening that time.
If a veteran is staying in hotel paid for by family through the next two days and will be homeless after, what steps need to be taken to verify eligibility?
The CM must acquire bank statements showing veteran has no means to pay for more time as well as statement from hotel stating when he is paid through.
Bonus: Would this make him HP or RP?
Describe the difference between the VOA ROIs, HMIS ROI, and VA ROI. What dates should each have and how do you upload them to servicepoint?
VOA-Specific to the area, should include local resources, fill out housing section, should be signed and dated by veteran and CM, expire after 18 months, every adult needs these.
VA- Veterans name, DOB, and address or N/A, expire "throughout SSVF enrollment", only veteran
HMIS- All adults need this, put N/A if they do not have children
All sign under the signature line, please dont make it tiny we need to read it! Upload to binder clippy that corresponds with dates
Describe all the steps in sending an exit survey.
1. Send survey with veteran phone and email.
2. Upload PDF to client profile.
3. Add exit survey interim and complete the satisfaction mailing survey tab.
Describe the difference between a TFA packet and a Housing Packet.
TFA- Should be related to the TFA is that is going out, specific to the payment and include checklist, and supporting documents.
Housing Packet-This is specifically for housing TFAs should include all required documents and be updated annually.
Describe the difference and purpose of the Veteran by Name List and the NOCO CAHPS BNL.
*Bonus-Where do you find each one and when do you update them?
VBNL-Sent to Hunter and Summer each week as a way to make sure there are not any veteran being missed on the CAHPS BNL.
NOCO CAHPS BNL- This is notes on every homeless veteran we are working with to be discussed in CAHPS, these must be updated weekly!
VBNL is located on the google drive, CAHPS List is a page within the NOCO client list. Update the VBNL with anyone new, exited, or housed every Monday morning. Update the CAHPS BNL every Tuesday before CAHPS.
If a veteran makes $17.00 per hour weekly and works 35 hours per week please explain how you would calculate his monthly and yearly income.
17.00 X 35 = 595 weekly
595 X 2 = 1190.00 biweekly
1190.00 X 26 =30940.00
30940.00/12= 2578.33 monthly
A veteran has become escalated after learning that we can not pay for their security deposit. The person used disrespectful communication with their CM in regards to the program and CM. Describe the procedure after an event like this and how to appropriately document it in the case notes.
The CM should contact their CM to let them know what happened. This should be as objective as possible and contain only facts. There should not be staff assumptions on veterans feelings/emotions. The case note should be detailed but also not overshare information that is not necessary. The case should also be put in immediately to give supervisors or admin context on the situation.
What do you do when you are notified one of your current or past clients has been audited and there are corrections to be completed?
If it is something you can fix please correct it if not we have to note it in the case notes.
Name every document in the Housing Packet.
1. Full lease or 1st and last page of lease if file is too large.
2. W-9
3. Tax Assessor
4.Clarification Statement (if needed)
5. Landlord Agreement
6. Habitability Inspection
7. Rent Reasonableness
8. Client Housed Assessment
Explain the two main ways a veteran can get access to a HUDVASH voucher.
1. The veteran will be referred by CAHPS based on vulnerabilities and their VISPDAT.
2. We can work to house them with rapid rehousing and then refer them to HUDVASH through the RRP to VASH.