SITEL Policies
Information regarding the development of trade secrets, business systems, proprietary processes, products, as well as internal reports, procedures, and other internal business-related communications.
What is Confidential Information?
Animal, people, things
What is noun?
SITEL
What is Systems International Telemarketing?
They stop from listening effectively.
What are Internal and External distractions ?
The first thing you do when you answer a call or make a call.
What is smile?
Associates have a responsibility to prevent actions that may damage SITEL Group’s reputation and business, and to avoid complicity in any human rights abuses.
What is Reporting known or suspected violations?
Take the place of nouns
What is Personal Pronouns?
VPN
What is Virtual Private Network?
The pitch of your voice when you are speaking to a person.
What is Tone of Voice?
You should never do this if you don't speak English well.
What is raise your voice?
SITEL Group strives to be a good citizen of the communities in which it does business and actively works to improve the quality of life of our Associates throughout the world.
What is we respect our community and the environment?
Shows that a sentence has ended.
What is period?
NSP
What is Net Service Provider?
Interrupting a client or an applicant implies a lack of...
What is respect?
No matter how rude a client or applicant may be we should always be...
What is Polite?
Our Associates are entitled to work in a place which is free from...
What are harassment, discrimination, harsh treatment and acts or threats of violence?
Tell the action in a sentence.
What is a verb?
QoS
What is Quality of Service?
A reflective skill used when we want to demonstrate we understand a person.
What is Empathy?
Conversation and engagement are important because...
What is builds better rapport or leads to a successful conversation?
SITEL Group is committed to ensure our Associates’ ...
What are human rights and dignity?
The smallest unit of speech.
What is a sentence?
OM, LSTT, LM, RS
What are Operations Manager, Learning Specialist Track Trainee, Learning Manager / Language Manager, Recruitment Specialist ?
The ability to speak at a speed that is easily understood.
What is Pace?
It builds rapport with new hires and transfer agents.
What is Small Talk?