Meeting Information
You should match the patient and/or guarantor's legal name in Epic to their what?
Government Issued ID
What is the difference between Medicare Part A and Medicare Part B?
Part A: Covers inpatient services
Part B: Covers outpatient services
How many days out should pre-registration be completed?
3-5 days
Who is the CEO of University Health?
Mr. Ed Banos
What day is the 2025 Annual Skills for RBG? Where is it located at?
September 24, 2025, and October 29, 2025
5th Floor Foundation Room
8:00am-4:00pm
PA Medicare Request (by email)
What is the difference between signing in a patient and checking in a patient?
Signing In: Alerts the department the patient is in the building but not ready for the provider (Present)
Checking In: Alerts the department the patient is ready for the provider. All demographics and insurance information is verified (Arrived)
Who is the South Region Patient Access Leadership Chain of Command?
Samantha Krula- Support Services Supervisor
Irma Rodriguez- Sr. Manager Patient Access
Jennifer Herrera: Director Patient Access Ambulatory
True or False: Can you use a family member to be an interpreter for the patient at the time of visit?
False
Which insurances cover a sport physical?
Medicaids or Commerical Plans
Medicaids
Where do you find the reason for the patient's referral being denied?
In order to receive the points, this must be shown on the screen by that team
What are the new University Health locations that are currently being built?
- Vida (Ambulatory)
- Wheatley (Ambulatory)
- Retama (Hosptial)
- Palo Alto (Hosptial)
When was the email on the roll out of Coverage Discovery sent out?
08/05/2025
Explain a step by step on how to properly load this coverage
- Look on the payer grid to see if patient is in network
- Look up the coverage on the Epic plan dictionary to see if that specific plan is created
- A plan is loaded in Epic under "Insurance of Scott and White Commerical Plan"
- This would not be loaded as a commercial generic plan
What are the numbers for the following SSN Categories?
- Standard Unknown SSN
- Restricted/Declined Unknown SSN
- Newborn Unknown SSN
- Duplicate SSN
- Standard Unknown SSN: 777-77-7777
- Restricted/Declined Unknown SSN: 222-22-2222
- Newborn Unknown SSN: 000-00-0000
- Duplicate SSN: 888-88-8888
What floor is RBG Fam Med on? What floor is RBG FHC on?
RBG Fam Med- 3rd Floor
RBG FHC- 4th Floor
When using an interpreter for checking in a patient, what following information should be documented in the hospital account note and, in the consent, form the patient signs?
-Name of the Interpreter
-Interpreter ID
- Language
If a patient who is an inmate has both Bexar County Carelink and a commercial insurance loaded to the HAR, which one do you remove?
The Bexar County Carelink
What does this error indicate on the photo?
Indicate the phone number was entered in the inappropriate field. Needs to be categorize in the correct field
What is the phone number for patient to call for referral authorization for University Health?
210-644-6132