Protocols & Policies
Can we split checks?
Only even splits
What is the name of our specialty old fashion
Samari cowboy
No ticket....
NO TACO! ring your items in please
What is the first thing you are supposed to do when you arrive for your shift?
Check the restaurant! Per job description the first thing is to walk the space prep for the night mentally and physically (86* items, section, prep, etc)
Who is on the management team of Ten sushi Dallas
Britnie - GM
Noah- Bar manager
Jen- Key holder
Alexis- Lead/ Key
Jeff- Sushi/ Manager
Dylan- Kitchen/ Manger
Where can you sit/Stand if you are not busy?
NOWHERE!!! get to work (jk but please avoid host stand and standing around on the floor in guest view or hiding in back :)
What is the name of the cocktail that replaced the lemon grasshopper?
The cocktail formally called Banana
What is the difference between Shaken beef and Beef Filet
Shaken beef is the entree with garlic noodles!! please add in when ordered
What is running side work of servers?
clear rack
polish glasses/ silverware
Folds/Chopsticks
Who is responsible for informing management we are out of or low on items around the resturaunt?
Everyone! see something say something
What does a perfect uniform look like?
All black (not faded or wrinkled)
Hair pulled back
All black shoes
Apron (lighter, pens, change, server book)
What cocktail has Lime zest as a garnish
YUZ IT OR LOSE IT
When is okay to comp a dessesrt?
Only per management
How do we properly drop off dishware in the back?
Clean food from plates, Place glasses in rack, organize plates
What is the process for taking food from expo?
Take items IN ORDER!
check for mods
clear from screen
COMMUNICATE!!!
If you are late what happens?
early is on time, If you are on time you are late and late NEVER happens! There is a 5 min grace period write ups will be happening and if it continues you will be off the floor...
What is the max ticket time for a drink to sit at the bar once ready?
7 min.
What is our crab mix made out of?
White Fish. It does not contain shellfish.
What questions are asked to a guest at the beginning of service?
Celebrating
allergies
first time
How did they hear about us
What is the protocol in regards to allergies?
inform chefs and managers, adjust tickets with allergy mods and double check before running food. label allergy per seat number
Do we comp/discount liquor?
No!
Name the three (non vegetarian) main speciality rolls that are gluten free naturally.
Black and Yellow, BG (Without Ponzu), Dai Ichi (Without Pickle Wasabi)
Who is responsible for designating closing duties?
Closer