Cleaning/Maint
When do you clean equipment that has been checked back in?
The moment a patron returns it.
When are lock collars required?
Always
What are the first things you do at the beginning of your shift?
Check white board, Check the COM Log, Check Email, check google calendar, and Pro-Site
How long can a partron reserve the racquetball court (minimum time)?
*Bonus-extra 100 points if know the maximum time it can be reserved
1 hour
*2 hours
What do we do if a machine is down?
power down, unplug, inform/email supervisor, send serial number, write in com log
At what point do we let a supervisor know we need to order more wipes?
When there is 4 boxes left.
At what height can weights be dropped from Matrix Platform?
On the way down
When do you have to clock out for breaks?
After 15 minutes
Where do patrons pick up their children when enrolled in KidFit?
CORE Kids
If a non-member wants a youth/teen certification, what do we do?
Certify them and give them a temporary card
When do we wipe down group fitness equipment?
As soon as the class is over.
If a child is certified but forgot their card, what do we say to them?
Let them know they have to purchase a new one.
What is the 15 minutes early policy for when arriving on shift?
To get prepared and updated for shift
What are the 3 accessories that can go outside?
Medicine ball, Mats, Jump Rope
What do you do if an certified youth is sitting on the chairs upstiars?
Tell the parent it is not allowed
What do we do if one of our areas is messy?
Straighten it up.
What do you do every time a person is injured?
Inform MOD and Coordinator, fill out incident report
Where do we enter the building?
Admin suite
What do we tell parents if the child is under 16 and on the equipment?
How to get them certified
What do you tell a patron if the have a bag on the floor?
Ask them politely to place it in a locker
If recently mopped, how long do we wait for racquetball courts to be used?
15 minutes
What do we do if a patron passes out?
Call 911, inform MOD, fill out incident report
Where do personal items such as phones, keys, and purses belong?
In the break room
Why should all employees have and be familiar with the CORE Move app?
To answer member questions
What do we do if we try to enforce policy and are ignored or told no?
Document it, get a supervisor