Scheduling/ labs
What is our np special pricing
$99
Give me the 3 basic implant codes
D6010-implant
D6056-abudment
D6058-imp crown
What does OSHA stand for?
Occupational Safety and Health Administration
What should the front desk verify for the next day before leaving?
Confirm patient appointments, verify payments/accounts settled
once patients are done with all there treatment no other appointment is needed. T/F?
False. We should always be checking if patient is scheduled back for either re care or any other pending treatment.
What do we always tell patients while presenting tx with insurance?
THIS IS AN ESTIMATE.
If an insurance plan pays 80% of covered procedures after deductible is met, what is the portion patient must pay?
20% after patient deductible is applied.
Name one example of PHI.
Name, date of birth, treatment, social security number
What should be done with instruments before closing, or going to lunch or leaving early?
Cleaned, sterilized, and properly stored
Who is responsible for cleaning the office?
All of us.
Who is responsible for making sure labs are here?
Maureen and Lexxy
Who is responsible for setting complete procedures or exams accurately?
Back office. If something is incorrect it is important for you to notify the front so we may bill correctly and accurately. overall team effort needed.
Give me an example of PPE
Gloves, mask, eyewear
What procedures do you run your lines aftre?
Extractions
SRP
End of day
Bloody ones.
What are things we should be doing during down time.
Recall, cleaning, organizing, notes.
If you do not finish your lab case or hand it off to someone who should you notify?
Diana/ Maureen
Name two reasons a dental claim might be rejected by insurance.
Wrong code, missing diagnosis, patient ineligible, duplicate claim, missing info
That's why it's important for you guys to let us know when anything changes in the back.
What type of imaging shows all teeth, jaws, and sinuses?
Panoramic X-ray
What happens if nitrous stays on?
it can cause infertility
can blow up the office?
not good for any of us
How fast should a patient be pulled back?
At there scheduled time. or 5 min before/ after if possible.
Who should be scheduling crown seats, post ops and recare?
Back office is responsible for checking f patient is scheduled back.
A patient is having a three-surface composite filling on tooth #14. Which code?
D2393
What is the difference between in-network and out-of-network insurance?
In-network has pre-negotiated rates; out-of-network may cost more for the patient
Name all three key things front and back should confirm before leaving the office.
Instruments done/sterilized, lines ran, compressor off / accounts settled, payments verified, patients confirmed, nitrous off asking one another if they need help with anything before leaving
Who is responsible for the office flow?
All of us. This is a team effort. we all take calls, clean rooms, check on each other and our patients.