Rooms
Unknown or no vaccine history, vomiting, diarrhea
Recommend parvo test
Quote prices for exam, parvo test, and biohazard fee
When payment is due in full
At time of service
Two examples of when X-Rays are recommended ASAP
Bloated abdomen (large breed dogs), pregnancy
Allowed to administer euthanasia solution
Dr. Murdock
Licensed technicians under direction of Dr M
Relevant information pertaining to owners or patients in the hospital
Google chat
Used for Quality of life exams and euthanasia only. Can be used for consult if the other room is being used
Room 4
The authority responsible for deciding if an emergency deposit is taken
Dr. Murdock
Triage system
Bonus: give one example for each type
Emergency (red)
Stable (yellow)
OK to wait (green)
Euthanasia $100 vs. Euthanasia $170
110$: drop off euthanasia (O not present) or an exam has already been done (that day or within past 24-48 hours)
$187: no exam & O is present
The chain of command levels
Reception - techs/assistants - managers -Dr. M
Used for URI symptoms, parvo positive cases, and contagious symptoms. Also called our 'consult room'
Room 5
Things we can offer if an owner does not have money
Scratch Pay and Care Credit
Respiratory distress symptoms
Gasping for air, choking & turning pale/blue/purple, collapse, non-responsive
An owner does not want a wooden urn returned to them. Bonus: explain how to apply this to the invoice
Ashes only discount
When there is "nothing to do"
Check cleaning lists, help reception with follow up calls/return remains calls, deep clean, take a break, restock supplies
Bandage changes, splint checks/changes, suture/staple removal
Follow up appointments made by tech/assistant at the initial visit
Process for signing an estimate
Explain all charges to owner and explain that by signing the estimate payment is due the day they sign
Ingestion of chocolate, rat bait, human/animal medication, toys, etc.
Pet Poison & come in to induce vomiting/start treatment
Explain the euthanasia Process
PT checked in to room 4, VetHero paperwork filled out & signed, Wings filled out & printed, Catheter place if O present, O checked out & linked items added, Dr. euthanizes PT, Bag & Tag
Age 18
Age of consent to make medical decisions/ ownership
The check-in process for 'regular appointments'
Paperwork is filled out & submitted (all paperwork needs to be entered in fully into computer & uploaded), weight is taken, PT loaded into room, info written on door, room is paged to the treatment area
5 examples when an emergency deposit would be taken
Bleeding out, obvious respiratory distress, active seizures, heat stroke, non-responsive
Where you put the owners when the pet is taken to the back
Room 5 or room 4 if 5 is taken
four types of engravings
Name
Additional saying or name (nickname)
Paw print
Picture
Request no less than one month in advance. Must find coverage for "last minute" switches/requests
Time off requests & schedule changes