Business in the Front
What is something you should verify at every visit?
Insurance
Demographics
What does BMI stand for?
Body Mass Index
What is the most important skill when listening to a patient?
Active listening
Can you discuss a patient's information in open/public areas?
No
A patient's insurance has changed since the last visit.
Front Desk
What is the fist thing patients need to do when they want a form filled out?
Fill out the form request form
What test monitors average blood sugar over three months?
Hemoglobin A1C
What does PHI stand for?
Protected Health Information
When a patient is being difficult with you what should you NOT do?
Raise you voice
Use your hands when talking to them
Get in their personal space
Match their level of escalation
Patient is here for a B12 injection
Medical Assistant
Name one way to de-escalate an upset/angry patient.
Stay calm
Acknowledge concerns
Speak respectfully
Offer solutions
What is the purpose of medication reconciliation?
To ensure the patient's med list is accurate and up to date.
What is a prior authorization?
Approval from an insurance company before certain medications or procedures will be covered.
Why is it important to document in a patient's chart?
To provide an accurate and legal record of care.
Patient needs a referral for a sleep study
Provider
When should you notify a patient their insurance is inactive?
Before the visit
What is a good characteristic to have when working in healthcare?
Empathy
Compassion
Kindness
Respect
True or False: Every insurance plan requires a referral to see a specialist?
False
Name one example of a HIPPA violation when using your laptop
Leaving laptop open, unlocked and unattended
The insurance needs office notes before approving Ozempic
Prior Authorizations
What type of visit can a patient with Medicare have a TeleHealth visit for?
AWV
What should you do before administering medication?
Medication Rights
True or False: A prior authorization guarantees the patient will have no out-of-pocket cost.
What does good patient care mean to you?
By offering the the highest quality health care that can be provided.
Provider needs a stat referral for a CAT scan
Referrals Team