Standards
A guest walks in, while the FD agent is helping another guest. What is the appropriate address?
Acknowledge guests using the 15-5 rule. "I will be with you momentarily."
"My keys did not work and I just checked in."
I apologize for that, please allow me to make you new keys. If you are still having trouble, there is a phone outside the elevator. Feel free to call me and I will come up.
What are the three Marriott Associate codes for hotel room discounts?
MM4, MMP, MMF
Frontier airline's last crew will arrive when?
January 31, 2023
How quickly must the phone be answered?
3 rings
"It is 4'o clock and my room is not ready, this is very inconvenient."
I do apologize, I can imagine you must want to be checked-in after your travel. While I wait for an update, please have a seat in the meantime and help yourself to one of our market items on us.
How much a month do part-timers and full-timers get for just showing up to work and keeping our scores up?
Full-Time: $200
Part-Time: $100
How many points total does PWC get for staying at RI WS?
10 points per dollar
True or False: Credit card authorization forms can be used to pay for a family member's birthday.
FALSE: CC Authorization forms are strictly for business purposes.
"My smoke detector keeps going off at 5pm"
I am so sorry, that must be so frustrating, I will be over to change the battery momentarily.
Holidays are paid out after __ months of Employment
6 months
What event in April is causing our room rates to sky rocket?
Taylor Swift Concert
3 Part Question
An Associate is permitted to book __ amount of rooms under the explore rates. Immediate family can book __ amount of rooms. What is the website used to verify the associate authorization form?
2, 1, marriottforms.com
"There is a guest yelling in the room next to mine, sounds like they are arguing."
I apologize for the disturbance, I will be right over to investigate and ask them to keep the noise to a minimum. Is there anything I can get you for your troubles?
How do you qualify for Holiday Pay?
Full-time employees (average 30+ hours per week) who have achieved 6 months of service will receive holiday pay of 8 straight time hours at their regular rate.
Walk me through how to pull the report to clean up company names?
Condensed Guest Ledger: FOFFICE-P-L-C